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الانطباع الأول الذي يأخذه ضيوفنا، وبالتالي يجب عليه أداء المهام التالية بأعلى المعايير:\n\n\n* تحقيق نتائج إيجابية من استفسارات الضيوف بطريقة سريعة وفعالة\n* ضمان تجربة استقبال فعالة للضيوف، بما في ذلك تسجيل الوصول والمغادرة، وإتمام إجراءات التدقيق عند الحاجة\n* التأكد من إبقاء مدير مكتب الاستقبال ومشرفي الاستقبال على دراية كاملة بأي ملاحظات ذات صلة من الضيوف و/أو الأقسام الأخرى\n* إظهار مستوى عالٍ من خدمة العملاء في جميع الأوقات\n* حضور الدورات التدريبية المناسبة عند الحاجة، والمساعدة في جهود تدريب وتطوير الفريق الليلي\n* إظهار معرفة بفئات غرف الفندق وأسعار الغرف والباقات والعروض الترويجية وغيرها من المعارف العامة الضرورية لأداء المهام اليومية\n* تعظيم معدل امتلاء الغرف واستخدام تقنيات البيع الإضافي للترويج لخدمات ومرافق الفندق\n* استخدام الإجراءات الصحيحة المتعلقة بقبول العملات الأجنبية وبطاقات الائتمان والنقد وفقًا لسياسة ائتمان الفندق\n* الامتثال لأنظمة الأمن والحماية من الحرائق في الفندق وجميع القوانين المتعلقة بالصحة والسلامة\n* التصرف وفقًا للسياسات والإجراءات عند التعامل مع معدات مكتب الاستقبال وأنظمة إدارة الممتلكات\n* الالتزام بمعايير العلامة التجارية للشركة\n* مساعدة الأقسام الأخرى عند الحاجة\n\n**ما الذي نبحث عنه؟** \n\nيعمل موظفو الاستقبال الذين يعملون في علامات هيلتون دائمًا نيابة عن ضيوفنا وبالتعاون مع أعضاء الفريق الآخرين. وللنجاح في هذا الدور، يجب أن تحافظ على الموقف والسلوكيات والمهارات والقيم التالية:\n\n* خبرة سابقة في صناعة تركز على خدمة العملاء\n* شهادة ثانوية أو ما يعادلها\n* موقف إيجابي ومهارات تواصل جيدة\n* الالتزام بتقديم مستوى عالٍ من خدمة العملاء\n* معايير ممتازة في المظهر الشخصي\n* القدرة على العمل بشكل مستقل وفي إطار الفريق\n* كفاءة جيدة في استخدام تكنولوجيا المعلومات\n\n\nسيكون من المفيد في هذا المنصب أن تُظهر القدرات والسمات التالية:\n\n* خبرة سابقة في التعامل مع النقد\n\n \n\n**كيف ستكون تجربة العمل في هيلتون؟** \n\nتُعدّ شركة هيلتون الشركة الرائدة عالميًا في مجال الضيافة، وتشمل قطاع الإقامة من الفنادق والمنتجعات الفاخرة الكاملة الخدمات إلى الشقق المخصصة للإقامة الطويلة والفنادق متوسطة السعر. وعلى مدى قرابة قرن من الزمان، قدمت هيلتون للمسافرين من رجال الأعمال والسياح أفضل ما في أماكن الإقامة والخدمات والمرافق والقيمة. وتلتزم هيلتون باستمرار تقليدها في توفير تجارب ضيافة استثنائية عبر . ورؤيتنا \"أن نملأ الأرض بنور ودفء الضيافة\" توحدنا كفريق واحد لخلق تجارب ضيافة رائعة حول العالم كل يوم. ويشكل أعضاء فريقنا المذهولون جوهر كل ذلك!","price":"الراتب عند المقابلة","unit":"per year","currency":null,"company":"Indeed","language":"ar","online":1,"infoType":1,"biz":"jobs","postDate":"1760440872000","seoName":"receptionist","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://bh.ok.com/ar/city-al-hadd/cate-supervisors/receptionist-6405643163622712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"0178dbad-29be-47e6-aa72-6301bbdce078","sid":"d1cf2cf1-aea7-4d36-a89e-da6dabf16a0b"},"attrParams":{"summary":null,"highLight":["تقديم خدمات استقبال استثنائية للضيوف","ضمان عمليات تسجيل وصول/مغادرة فعالة","الالتزام بمعايير عالية لخدمة 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تناسبان شخصيتك. ندعمك للنمو والتعلم كل يوم، ونحرص على أن يمنح العملُ حياتك هدفًا، بحيث يمكنك طوال رحلتك معنا الاستمرار في استكشاف الإمكانيات اللامحدودة لأكور. اكتشف الحياة التي تنتظرك في أكور، قم بزيارة https://careers.accor.com/ \n\nافعل ما تحب، واعتنِ بالعالم، وجرّب التحدي والتغيير! \\#كن_لامحدودًا\"\n\n **وصف الوظيفة** \n\nيبحث فندق سوفيتيل البحرين حاليًا عن مشرف سكن موظفين يتمتع بالحيوية والتنظيم والموثوقية لإدارة ومراقبة العمليات اليومية لسكن الموظفين. إذا كنت تتمتع بحس عالٍ من المسؤولية، وبمهارات ممتازة في التعامل مع الناس، ولديك خبرة في إدارة المرافق أو السكن، فنحن نتطلع لسماعك!\n\n\nالمهام الرئيسية:\n\n* الإشراف على تخصيص وصيانة أماكن إقامة الموظفين\n* ضمان نظافة مرافق السكن وسلامتها والامتثال لمعايير الصحة والسلامة\n* التنسيق مع فرق الصيانة لإصلاح الأعطال والحفاظ على المرافق\n* إدارة عمليات تسجيل الوصول والمغادرة للموظفين الجدد والمنتهية خدماتهم\n* الحفاظ على سجلات السكن المحدثة وتقارير الشغل\n* معالجة شواغل الموظفين المتعلقة بالإسكان وحل المشكلات بشكل فوري\n* التواصل مع الموردين الخارجيين وأصحاب العقارات عند الحاجة\n* ضمان الاستخدام الفعّال من حيث التكلفة للموارد والمرافق\n* تطبيق سياسات وإجراءات الشركة الخاصة بالإسكان\n\n **المؤهلات** \n\n* خبرة مثبتة في إدارة السكن أو المرافق (ويُفضّل أن تكون في دول مجلس التعاون الخليجي)\n* مهارات تنظيمية واتصالية قوية\n* القدرة على إدارة عدة عقارات واحتياجات الموظفين بكفاءة\n* إجادة اللغة الإنجليزية بطلاقة؛ ومعرفة بلغات أخرى تعد نقطة إضافية\n* إلمام أساسي بأجهزة الحاسوب (مايكروسوفت إكسل، التقارير، البريد الإلكتروني)\n* رخصة قيادة سارية في البحرين أو دول مجلس التعاون الخليجي (يُفضل)\n\n **معلومات إضافية** **فريقك وبيئة عملك:**\n\n* فندق سوفيتيل البحرين الزلاق ثالاسا سي آند سبا هو فندق فاخر من فئة 5 نجوم ويضم 262 غرفة وجنحة فاخرة، بما في ذلك جناح ملكي واحد، و6 أجنحة أوبرا، و21 جناح بريستيج، و32 غرفة كلوب ميليسيم، و202 غرفة فاخرة، و5 مطاعم و4 بارات، وقاعة حفلات كبرى، وغرفتَي اجتماعات، ونادي شاطئ، ونادي أطفال، وأول سبا ثالاسا في دول مجلس التعاون الخليجي (GCC) \n\nhttps://careers.accor.com/\n\n**التزامنا تجاه التنوّع والاندماج:**\n\n* نحن شركة شاملة، وهدفنا هو جذب واستقطاب وترقية مواهب متنوعة.\n\n\nافعل ما تحب، واعتنِ بالعالم، وجرّب التحدي والتغيير! \\#كن_لامحدودًا","price":"الراتب عند المقابلة","unit":"per year","currency":null,"company":"Indeed","language":"ar","online":1,"infoType":1,"biz":"jobs","postDate":"1760440872000","seoName":"staff-housing-supervisor","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://bh.ok.com/ar/city-al-hadd/cate-supervisors/staff-housing-supervisor-6405643165580912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"f3af2312-1f64-4eee-b925-45d195b2b355","sid":"d1cf2cf1-aea7-4d36-a89e-da6dabf16a0b"},"attrParams":{"summary":null,"highLight":["إدارة عمليات سكن الموظفين","ضمان الامتثال لمعايير السلامة","التنسيق مع فرق الصيانة"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"نوع الوظيفة","value":"دوام 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