Hostess

Description

Summary: The Hostess ensures a warm, welcoming atmosphere as the primary point of contact for guests, creating a positive first impression and contributing to the cafe's success. Highlights: 1. Serve as the primary point of contact for guests, ensuring a warm welcome 2. Create a positive first impression and contribute to cafe success 3. Maintain open and effective communication with guests and team members **Job Summary:** The Hostess serves as the primary point of contact for guests, ensuring a warm and welcoming atmosphere. This role is essential in creating a positive first impression and contributing to the overall success of the cafe. **Key Responsibilities:** * Greet guests in a professional and friendly manner, creating a positive first impression. * Maintain open and effective communication with guests, addressing their needs and requests promptly. * Efficiently manage reservations, ensuring accurate record\-keeping and timely confirmations. * Collaborate with the management team to maximize table utilization and optimize revenue. * Process reservation inquiries, cancellations, amendments, and confirmations with attention to detail. * Manage the front desk, answering phone calls, greeting guests, and providing information about the cafe. * Ensure that tables are set and prepared prior to guest arrivals, maintaining a well\-organized and inviting dining space. * Coordinate with cafe staff to ensure timely and effective handling of guest complaints and feedback. * Maintain clear and effective communication with all team members, sharing relevant guest information and updates. * Collaborate with the management team to identify and address operational challenges. * Report any security issues or concerns to the Manager on duty immediately * Adhere to the cafe's standards for personal appearance and grooming. * Provide a thorough and informative handover during shift changes. **Qualifications and Skills:** * Previous experience as a Hostess or in a similar customer\-facing role. * Excellent communication and interpersonal skills. * Ability to work a flexible schedule, including weekends, evenings, and holidays. * Strong organizational and time management skills.