IT Support Technician

Description

Summary: ISG Gate E-Commerce W.L.L. is seeking a customer-oriented Customer Service Representative to assist customers, resolve issues, and ensure an outstanding experience across e-commerce platforms. Highlights: 1. Assist customers with inquiries and resolve issues professionally. 2. Ensure outstanding customer experience across e-commerce platforms. 3. Contribute to achieving customer satisfaction and service performance goals. ISG Gate E\-Commerce W.L.L. is a digital commerce company focused on online retail, order fulfillment, and customer experience solutions. It helps brands expand their reach through efficient e\-commerce operations and modern marketing support. Job Description ISG Gate E\-Commerce W.L.L. is seeking a dedicated and customer\-oriented **Customer Service Representative** to join our growing team. The successful candidate will be responsible for assisting customers with inquiries, resolving issues, processing orders, and ensuring an outstanding customer experience across our e\-commerce platforms. The ideal candidate has excellent communication skills, strong problem\-solving abilities, and a passion for delivering exceptional service in a fast\-paced online retail environment. Key Responsibilities * Respond to customer inquiries via phone, email, live chat, and social media in a timely and professional manner. * Assist customers with product information, order placement, payment inquiries, shipping updates, and returns. * Resolve customer complaints and service issues while maintaining a high level of customer satisfaction. * Process orders, cancellations, exchanges, and refunds in accordance with company policies. * Maintain accurate customer records and document interactions using the company's customer management system. * Coordinate with the logistics, warehouse, sales, and technical teams to ensure prompt issue resolution. * Follow up with customers to ensure their concerns have been fully addressed. * Identify recurring customer concerns and recommend improvements to enhance service quality. * Stay up to date with company products, promotions, and policies. * Contribute to achieving customer satisfaction and service performance goals. Qualifications * High school diploma or equivalent required; a diploma or bachelor's degree in Business Administration, Communications, Marketing, or a related field is preferred. * Minimum of 1–2 years of experience in customer service, call center, retail, or e\-commerce support. * Excellent verbal and written communication skills in English; Arabic language skills are considered an advantage. * Strong interpersonal, problem\-solving, and conflict\-resolution abilities. * Proficiency in Microsoft Office Suite and experience using CRM or customer support software. * Ability to multitask and manage multiple customer inquiries efficiently. * Strong organizational skills and attention to detail. * Positive attitude with a customer\-first mindset. * Ability to work independently as well as collaboratively in a team environment. Preferred Skills * Experience in the e\-commerce or online retail industry. * Familiarity with order management systems and online customer support platforms. * Excellent active listening and communication skills. * Ability to remain calm and professional when handling challenging customer situations. * Strong time management and organizational abilities. * Adaptability and willingness to learn new products, systems, and processes. If you are passionate about providing exceptional customer service and enjoy working in a dynamic e\-commerce environment, we encourage you to apply and become part of ISG Gate E\-Commerce W.L.L., where you will help create outstanding customer experiences and support our continued growth. الراتب المدفوع: BD٢٢٫١٢٠ لكل ساعة موقع العمل: على الطريق