**Job Purpose:** Provide technical assistance and support to end\-users by maintaining and troubleshooting desktops, laptops, and peripherals. This role ensures that all systems remain updated, optimized, and running efficiently. **Key Responsibilities:** * Perform installation and configuration of operating systems, primarily Windows. * Support and manage Windows updates, patches, and troubleshooting related issues. * Upgrade hardware components such as memory (RAM), hard disk drives (HDD/SSD), and other peripherals. * Diagnose, troubleshoot, and resolve hardware and software issues in a timely manner. * Provide first\-level technical support via phone, email, or in\-person. * Maintain inventory of IT equipment, parts, and software licenses. * Escalate unresolved issues to higher\-level support teams when necessary. * Document technical issues and solutions for future reference. * Ensure compliance with IT policies, standards, and security requirements. **Requirements:** * Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field. * 1–2 years of experience in IT support or similar role. * Strong knowledge of Windows operating systems and updates. * Familiarity with PC hardware installation, upgrades, and troubleshooting. * Basic understanding of networking concepts (LAN, Wi\-Fi, IP). * Good communication and problem\-solving skills. * Ability to prioritize tasks and work independently or as part of a team. **Preferred:** * CompTIA A\+ / Microsoft certifications are an advantage. * Experience in providing end\-user training and support. Job Types: Full\-time, Contract Contract length: 2 months Pay: From BD500\.000 per month