handles customer inquiries, books flights, hotels, and other travel arrangements, and provides information to ensure a smooth travel experience. Key responsibilities include managing reservations via phone, email, and online platforms; processing bookings, modifications, and cancellations; and using a reservation system to maintain accurate records. The role also involves upselling services, resolving customer issues, and staying informed about travel trends and promotions. Key responsibilities * **Customer service:** Answer phones and emails, assist with travel inquiries, and provide information on services, availability, and pricing. * **Booking and management:** Process new bookings, modifications, and cancellations for flights, hotels, car rentals, and other travel services. * **Record keeping:** Accurately record customer information and maintain up\-to\-date records in the reservation system. * **Sales and promotions:** Advise customers on promotions and upgrades, and cross\-sell additional services. * **Problem\-solving:** Resolve customer issues and complaints promptly. * **Administrative tasks:** Coordinate with other departments, process payments and refunds, and generate reservation reports. * **Knowledge maintenance:** Stay informed on current travel trends, pricing, and special offers. Essential skills * Strong verbal and written communication skills. * Excellent customer service and telephone manner. * Proficiency with computer applications and reservation systems. * Attention to detail and accuracy. * Ability to work efficiently under pressure and multi\-task. * Sales and upselling skills. * An understanding of the travel industry is often preferred. Job Type: Full\-time Pay: BD250\.000 \- BD350\.000 per month