Receptionist

Description

Summary: This Receptionist role manages the front desk, offers excellent customer service, and provides administrative support for smooth daily facility operations. Highlights: 1. Manage front desk and be the first point of contact for members and guests. 2. Provide excellent customer service and administrative support. 3. Support daily operations in a professional, organized environment. The Receptionist will be responsible for managing the front desk and providing excellent customer service to members and visitors. The role will also provide administrative support and assist with the smooth day\-to\-day operation of the facility. **Key Responsibilities** * Manage the front desk and serve as the first point of contact for members, guests, and visitors. * Welcome and assist customers in a friendly and professional manner. * Handle bookings, court reservations, cancellations, and schedule changes through the relevant booking system. * Respond to customer inquiries through phone calls, WhatsApp, email, and in\-person interactions. * Process payments, memberships, bookings, and other customer transactions accurately. * Coordinate with staff and facility management to ensure smooth daily operations. * Monitor court schedules and assist in managing peak\-hour bookings and customer flow. * Handle customer complaints and concerns professionally * Maintain a clean, organized, and professional reception area. * Support administrative tasks including filing, data entry, preparing reports, and maintaining documentation. * Support promotional activities and membership campaigns when required. * Ensure all front\-desk procedures and customer service standards are consistently followed. **Qualifications** * **1–2 years of experience** in reception, administration, customer service, hospitality, sports, or a similar role. * Previous experience in a **sports club, fitness center, or recreational facility** is an advantage. * Good communication and customer service skills. * Basic proficiency in Microsoft Office. * Strong organizational and multitasking skills. * Professional and friendly personality. * Fluent in English Work Location: In person