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Summary: Serve as a primary point of contact for customers, providing exceptional support for agritech and smart-farming solutions and ensuring a positive customer experience. Highlights: 1. Support innovative agritech solutions transforming agriculture 2. Engage with customers, farmers, and business partners 3. Join a dedicated and customer-oriented team HarvestAE Solutions Ltd. provides end‑to‑end agritech and smart‑farming services across the Gulf region. The company combines precision agriculture, IoT‑enabled monitoring, and data analytics to help farms increase yield while conserving water and resources. Job Description HarvestAE Solutions Ltd. is seeking a dedicated and customer\-oriented **Customer Service Representative** to join our team. In this role, you will serve as the primary point of contact for customers, farmers, business partners, and clients, providing exceptional support and ensuring a positive customer experience. The ideal candidate is an excellent communicator with strong problem\-solving skills and a passion for delivering high\-quality customer service. You will assist customers with inquiries related to our agritech solutions, smart\-farming services, mobile applications, and other company offerings while maintaining a professional and customer\-focused approach. Key Responsibilities * Respond to customer inquiries via phone, email, chat, and other communication channels. * Provide accurate information about the company's products, services, and smart\-farming solutions. * Resolve customer complaints and service issues promptly and professionally. * Process customer requests, service tickets, and follow\-up communications. * Maintain accurate customer records using CRM and customer support systems. * Coordinate with technical, sales, and operations teams to ensure timely issue resolution. * Escalate complex technical or service\-related concerns to the appropriate department. * Follow up with customers to ensure complete satisfaction after issue resolution. * Assist with administrative tasks and customer documentation as needed. * Contribute to improving customer service processes and maintaining high customer satisfaction standards. Qualifications * High school diploma or equivalent required; a diploma or bachelor's degree in Business Administration, Communications, Customer Service, Information Technology, or a related field is preferred. * Minimum of 1–2 years of experience in customer service, customer support, call center operations, or a related role. * Excellent verbal and written communication skills in English; Arabic language skills are an advantage. * Strong interpersonal, organizational, and problem\-solving abilities. * Proficiency in Microsoft Office Suite and experience using CRM or customer support software. * Ability to multitask, prioritize responsibilities, and work effectively in a fast\-paced environment. * Strong attention to detail and commitment to delivering outstanding customer service. * Ability to work independently and collaboratively within a team. * Professional attitude with a customer\-first mindset. Preferred Skills * Experience supporting technology, software, agritech, or IoT\-based products is an advantage. * Strong active listening and conflict\-resolution skills. * Ability to explain technical concepts in a clear and customer\-friendly manner. * Excellent time\-management and organizational skills. * Adaptability, patience, and a willingness to learn new technologies. * High level of professionalism, integrity, and reliability. If you are passionate about helping customers and delivering exceptional service, we encourage you to apply and become part of HarvestAE Solutions Ltd., where you will support innovative agritech solutions that are transforming agriculture across the Gulf region. الراتب المدفوع: BD٤٣٫١٥٠ لكل ساعة موقع العمل: على الطريق
