We are seeking a dynamic and results\-driven Operations Supervisor to lead our dispatch and courier teams. This role is pivotal in ensuring seamless delivery coordination, operational excellence, and high customer satisfaction. **JOB DESCRIPTION** * Lead and manage dispatchers and courier teams to ensure efficient delivery coordination and execution. * Monitor daily operations to ensure timely and accurate deliveries. * Track and analyze department KPIs to identify areas for improvement. * Implement strategies to enhance operational efficiency and meet performance targets. * Ensure all deliveries meet quality standards and comply with company policies and procedures. * Conduct regular audits to maintain high standards of service. * Provide ongoing training to couriers on delivery techniques and operational procedures. * Develop training programs to address skill gaps and enhance team performance. * Conduct regular team meetings to communicate goals, updates, and address concerns. * Foster an open and collaborative team environment. * Monitor customer feedback and take necessary actions to improve service quality. * Collaborate with the customer service team to resolve delivery\-related issues and maintain high customer satisfaction levels. * Investigate and report any accidents or incidents, taking appropriate corrective actions. * Ensure safety protocols are followed and updated as needed. * Prepare regular reports on key operational metrics and present findings to management. * Use data\-driven insights to inform decision\-making and operational strategies. * Develop and implement backup plans for unexpected events. * Ensure the team is prepared to respond quickly and effectively in emergency situations. * Conduct regular performance evaluations for the courier team. * Provide feedback on individual and team performance and address performance issues through coaching and counselling. * Collaborate with cross\-functional teams to implement changes, streamline workflows, and enhance overall performance. * Build and maintain positive relationships with key stakeholders, such as customers, suppliers, and internal departments. * Monitor team performance against established KPIs. * Identify areas for improvement and take proactive measures to address performance gaps through training, coaching, or process adjustments. * Establish and refine KPIs to monitor operational performance, track progress, and identify opportunities for further improvement. If you thrive in fast\-paced environments and have a passion for logistics, team leadership, and continuous improvement, we’d love to hear from you. Job Type: Full\-time Pay: BD450\.000 \- BD550\.000 per month