**Operations Manager** — **Mall Management** Operations Manager is responsible for ensuring that the mall operates smoothly, safely, efficiently, and cost\-effectively. This role involves overseeing all facility services, vendor performance, safety \& regulatory compliance, tenant relations, customer experience, and operational planning to support both visitors and tenants. **Key Responsibilities** * Oversee daily mall operations, including maintenance (HVAC, electrical, plumbing, escalators/lifts), cleanliness, landscaping, waste management, and general facilities upkeep. * Manage security, emergency response, health \& safety compliance, including drills, local regulatory requirements, fire safety, etc. * Coordinate with vendors/contractors — setting SLAs/KPIs, monitoring performance, ensuring work quality, handling soft services (cleaning, security) and hard services (engineering, mechanical/electrical). * Supervise staff and operations teams; train, develop, and ensure proper manpower coverage. * Ensure high standards of customer experience: maintain mall appearance, ambience, signage, comfort; respond to visitor feedback; ensure parking, traffic flow, and common services are well managed. * Reporting \& performance metrics: generate regular reports on operations, finance, safety, tenant satisfaction, footfall; use data to make recommendations for improvements. * Ability to work under pressure, solve problems, adapt quickly, and manage multiple tasks / stakeholders. * Required Skills \& Qualifications Bachelor’s degree in business administration, Facilities Management, Engineering, Real Estate, or equivalent. Substantial experience (often 8\-10\+ years) in mall operations / facility management / property management; experience in supervisory/managerial role. * Manage tenant relations: liaising with tenants, handling move\-ins/move\-outs, resolving complaints or operational issues, ensuring adherence to mall policies. * Budgeting \& cost control: prepare and monitor operating budgets (OPEX), capital project budgets (CAPEX), identify cost\-saving initiatives, manage expenses. Facility \& asset management: running preventative maintenance programs, lifecycle planning of equipment/systems, ensuring asset preservation and minimizing disruptions. * Budgeting, financial analysis, project management skills. * Strong technical knowledge of building systems, maintenance practices, safety \& compliance standards * Excellent leadership, communication, negotiation, and vendor management skills. * Effective communication: reporting up/down the chain, coordinating across departments, dealing with external partners. Problem\-solving and decision making; ability to handle issues as they arise. Job Type: Full\-time Application Question(s): * What is your salary expectations?