The Network Officer is responsible for the strategic development, optimization, and management of the company's service provider network. This role involves identifying potential new service providers, maintaining high\-quality partnerships, ensuring compliance with contractual obligations, and enhancing customer satisfaction through effective network management. The Network Manager will leverage data\-driven insights to improve network performance, reduce costs, and support business growth. **Reporting**: Operations Manager **Key Responsibilities:** * **Network Expansion and Optimization:** * Identify potential new service providers and assess their capabilities. * Develop strategic partnerships with high\-quality providers to enhance service coverage. * Optimize the existing provider network to reduce service costs and improve efficiency. * Implement tiered provider systems to prioritize high\-performing service providers. **2\. Performance Management:** * Set and track KPIs for service providers, including response times, service quality, and customer satisfaction. * Implement a regular feedback mechanism to improve provider performance. * Create and maintain a performance dashboard for real\-time tracking of network efficiency. * Conduct quarterly performance reviews and recommend corrective actions for underperforming providers. * Conduct mystery shopper assessments to evaluate service provider performance. **3\. Risk Management and Compliance:** * Develop and enforce compliance guidelines for all network partners. * Conduct risk assessments to identify potential operational challenges and mitigate them proactively. * Ensure all providers adhere to contractual obligations and service level agreements (SLAs). **4\. Relationship Building and Retention:** * Build strong, long\-term relationships with key service providers. * Organize regular training sessions and workshops to align providers with company goals. * Implement a rewards or recognition program for top\-performing partners. **5\. Cost Control and Efficiency:** * Negotiate favorable pricing and terms with service providers. * Identify cost\-saving opportunities without compromising service quality. * Use data analytics to reduce unnecessary expenses and optimize resource allocation. **6\. Technology and Digital Transformation:** * Use CRM and data analysis tools to improve decision\-making and streamline provider management. * Explore automation opportunities to reduce manual effort and enhance data accuracy. **7\. Customer Experience Enhancement:** * Work closely with the customer service team to ensure seamless service delivery. * Use customer feedback to refine provider selection and performance metrics. * Implement quick resolution protocols for critical issues to improve customer satisfaction. **8\. Data\-Driven Decision Making:** * Leverage data analytics to identify trends, predict demand, and optimize network performance. * Provide strategic insights to the Operations Manager to support business growth. * Prepare monthly and quarterly reports on network performance for senior management. **9\. Crisis Management:** * Develop contingency plans for service disruptions or provider failures. * Ensure rapid response and recovery in case of emergencies. * Regularly review and update risk management protocols. **10\. Market Intelligence:** * Monitor industry trends and competitor strategies to stay ahead in the market. * Identify new technologies and processes that can enhance service quality and efficiency. **Qualifications:** * Bachelor’s degree in business administration, operations management, or related field. * Proven experience in network management, vendor relations, or operations. * Strong negotiation, communication, and analytical skills. * Knowledge of CRM systems and data analysis tools preferred. * Ability to work independently and as part of a team. * Strong problem\-solving skills and attention to detail. **Typical Working Conditions** * Normal Working Hours 40 hours a week * Working Timing 8:00 AM to 4:00 PM * Work may require occasional weekend and/or evening work * This job may require occasional business trips outside Bahrain