**Job Summary** We are seeking a CRM \& Billing Technical Lead with expertise in Microsoft Dynamics 365 to drive the design, development, and implementation of enterprise CRM and billing solutions. This role requires strong leadership, hands\-on technical skills, and the ability to guide teams in delivering scalable, high\-performance solutions. **Key Responsibilities** * Lead the design, architecture, and implementation of Microsoft Dynamics 365 CRM and Billing solutions. * Oversee end\-to\-end integrations with ERP, payment gateways, customer portals, and other enterprise systems. * Provide technical leadership to development teams, ensuring best practices in coding, architecture, and performance optimization. * Manage customizations, configurations, workflows, and plugins within Dynamics 365\. * Collaborate with business stakeholders to gather requirements, design solutions, and define roadmaps. * Ensure high availability, scalability, and security of CRM \& Billing systems. * Troubleshoot performance issues and oversee system upgrades and patches. * Work with DevOps teams for CI/CD pipeline automation and deployment management. * Ensure compliance with regulatory, security, and data protection standards. **Requirements** **Qualifications \& Skills** * Bachelor's or Master's in Computer Science, Information Technology, or related field. * 8\+ years of experience in Microsoft Dynamics 365 CRM \& Billing solutions. * Strong hands\-on experience with C\#, .NET, JavaScript, SQL Server, and Azure. * Knowledge of billing models, invoicing processes, and subscription management. * Experience with RESTful APIs, SOAP, and integration patterns. * Familiarity with Agile methodologies (Scrum, SAFe) and DevOps practices. * Strong problem\-solving and leadership skills.