An IT support job involves assisting users with technical issues, installing and maintaining hardware and software, and ensuring the smooth operation of computer systems and networks. Key responsibilities include troubleshooting problems, setting up new equipment and accounts, and providing technical assistance through channels like help desks or ticketing systems. The role also requires documenting solutions and keeping software and systems up to date. Key responsibilities * **Troubleshooting:** Diagnose and resolve hardware, software, and network issues for employees. * **Installation and maintenance:** Install, configure, and upgrade hardware, software, systems, and peripherals like printers and scanners. * **User support:** Provide technical assistance to employees, which includes setting up new user accounts and training them on new software. * **System monitoring:** Monitor and maintain computer systems and networks to ensure optimal performance and security. * **Technical upkeep:** Repair or replace damaged equipment and keep systems and antivirus software updated. * **Documentation:** Create and update technical documentation, including knowledge bases and troubleshooting guides. * **Testing:** Test and evaluate new technology and software before implementation. * Managing and troubleshooting point\-of\-sale systems (like Oracle Micros) and supporting Avaya telephony, virtual meetings (MS Teams, Zoom), and other restaurant IT infrastructure. * Manage and support CCTV systems. Essential skills and qualifications * Experience in a technical support role. * Strong problem\-solving and analytical skills. * Excellent customer service skills. * Proficiency with specific hardware, software, and network technologies relevant to the role. * Experience with PC/POS hardware repair and troubleshooting. * Knowledge of specific POS systems like Oracle Micros. * Familiarity with network troubleshooting and firewalls (e.g., Fortigate). * Experience with virtual environments like VMware or Hyper\-V is a plus. * Strong interpersonal and soft skills. * Ability to provide technical assistance both in person and remotely. * Knowledge of IT policies and system maintenance. * Good communication skills To apply send your CV to hrd@alghalia.com Job Type: Full\-time Pay: BD450\.000 \- BD600\.000 per month