**Reservation Supervisor** **Overview** The Reservation Supervisor oversees the reservations team to ensure efficient, accurate, and customer\-focused booking operations. This role plays a key part in maximizing occupancy, supporting smooth communication between guests and internal departments, and maintaining a high standard of service within the reservations process. **Key Responsibilities** * **Manage Staff:** Supervise and guide the reservations team by allocating duties, monitoring performance, and providing training and support as needed. * **Handle Inquiries:** Respond promptly to reservation requests through phone, email, and online channels, providing guests with accurate information about availability, rates, and packages. * **Ensure Guest Satisfaction:** Assist guests in making reservations, address special requests or concerns, and ensure an exceptional and seamless booking experience. * **Optimise Bookings:** Implement procedures and strategies to maximise occupancy rates, minimise booking errors, and enhance revenue opportunities. * **Coordinate with Other Departments:** Act as a liaison between the reservations team and other hotel departments, such as Front Office, Sales, and Housekeeping, to ensure smooth operations and clear communication. * **Maintain Records:** Ensure all reservation data is accurately recorded and updated in the hotel’s reservation system. * **Report and Analyse:** Prepare and review reservation reports, occupancy forecasts, and booking trends to support management decisions. **Skills and Qualifications** * Strong communication and interpersonal skills, with a focus on customer service excellence. * Proven ability to lead, motivate, and manage a team effectively. * Proficiency in reservation and property management systems (PMS IDS and Opera) and online booking platforms. * Excellent organizational and problem\-solving skills with attention to detail. * Knowledge of hotel operations and hospitality industry practices. * Ability to work under pressure and adapt to a fast\-paced environment. * Fluent in English * Arabic beneficial but not essential LOCAL HIRE ONLY Job Type: Full\-time