**Key Responsibilities: Technical Support \& Troubleshooting:** * Diagnose and resolve **hardware, software, and network** issues for desktops, laptops, printers, and mobile devices. * Provide quick support for **system errors, slow performance, email issues, and application failures**. * Troubleshoot **network connectivity**, Wi\-Fi issues, IP conflicts, and basic server/network outages. * Perform system upgrades, software installations, and regular maintenance. **Network \& System Maintenance:** * Monitor LAN, Wi\-Fi, routers, switches, and firewalls. * Assist in maintaining **backup systems**, antivirus, and security protocols. * Manage user accounts, permissions, and access rights. **Operations \& Support:** * Configure **Outlook, Office 365, shared folders**, and business applications. * Support IT requirements for **meetings, presentations, and remote connectivity**. * Maintain IT assets log and documentation. * Coordinate with external vendors for major IT and network issues. **Security \& Compliance:** * Ensure all systems comply with company **IT policies, data protection, and security guidelines**. * Perform basic monitoring of **system security** and report vulnerabilities. Job Types: Full\-time, Permanent