* Monitor system activity, chatbot performance, and incoming client queries in real time. * Assist users by resolving support tickets, investigating issues, and providing clear guidance. * Report system anomalies, downtimes, or unusual behavior to the Product and AI teams. * Review live interactions to ensure accuracy, quality, and proper automation routing. * Escalate high\-priority issues to the correct internal team with proper documentation. * Follow predefined workflows to maintain platform stability and client satisfaction. Job Type: Full\-time Work Location: Remote