The job holder will be responsible for maximizing sales through exceptional customer service. The job holder will also be responsible for maintaining the desired retail operations, customer service, replenishment, recovery standards in the store in all aspects. The job holder will be responsible for increasing sales through exceptional customer service. The job holder will also be responsible for maintaining the required retail operations , customer service, restocking and recovery standards in the store in all aspects Shop Keeping and Store Standards:\- Maximize and contribute to sales within the store through exceptional customer service and retail experience Ensure all stock is laid out and displayed according to standard layout norms (product placement, signage, neat and well folded, arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc) Ensure all products are price tagged and bar\-coded before display Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements Ensure all stock administration (stock count, inter branch transfer, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized Ensure awareness and vigilance at all times of security in the store without any negligence Ensure the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times Give accurate and current information about the product for all inquiries Increase the customer database by adding new customers to the mailing list Understand the returns policy and ensure effective implementation Help store merchandiser and/or store manager in product placement and arrangement Dress up Mannequins \& attend to other visuals Maintain a clean and well\-organized back\- stock area and keep the employee break area neat and tidy Operate as a cashier and be consistently accurate in money handling (in case applicable) Understand and utilize all reports required for the day\-to\-day functioning of each store Carry out linked selling i.e., understand the customer’s need and close the deal. Store Merchandise / Merchandising:\- Maintain a detailed knowledge of the merchandise/ products stocked in the store Ensure promotions and fast selling lines are featured in the store Provide information about the customers(likes, dislikes and opinions) to the dept in charge Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery \& maintenance in the store Customer Service Responsible for greeting and meeting all customers promptly and politely as they enter the store Provide customer satisfaction by delivering exceptional customer service Guide customers throughout the store or to the specific area the customer requests Develop a clear understanding of all departments, products, make, features and after sales service Ensure effective implementation of visual merchandising principles within the stores Effectively deal with customer queries and complaints Follow procedures for dealing with specific customer orders Ensure confidentiality with respect to Landmark retail/store sales information Maintaining the store and store standards Maximize and contribute to sales within the store through exceptional customer service and retail experience Ensure that all inventory has been placed and displayed according to standard layout guidelines (product placement, signage, neat and well-folded, arranged from smallest to largest, items must be steam-ironed, by brand, by size, etc.) Ensure that all products are price-tagged and barcoded before display Ensure proper rotation of stock on shelves and assist in accurate stock counting as per store requirements Ensure that all inventory administration (inventory count, inter-branch transfer, dispatch and delivery) is recorded on the system timely, accurately and correctly categorized Ensure awareness and vigilance at all times regarding store security without any negligence Ensure the highest standards of housekeeping and personal grooming etiquette are maintained in the store at all times Provide accurate and up-to-date product information for all inquiries Increase the customer database by adding new customers to the mailing list Understand the return policy and ensure effective implementation Assist the store merchandiser and/or store manager in product placement and arrangement Dress mannequins and attend to other visual displays Maintain a clean and well-organized back-stock area and keep the employee break area neat and tidy Work as a cashier and be consistently accurate in handling cash (where applicable) Understand and use all reports required for the daily operation of each store Carry out linked selling, i.e., understand customer needs and close the sale Visual Merchandising Maintain detailed knowledge of the merchandise/products stored in the store Ensure promotional and fast-selling lines are featured in the store Provide information about customers (preferences, likes, dislikes and opinions) to the responsible department Ensure effective stock replenishment to the store and guarantee continuous stock availability, ongoing recovery and maintenance in the store Customer Service Responsible for greeting and meeting all customers promptly and politely upon entering the store Provide customer satisfaction by delivering exceptional customer service Guide customers throughout the store or to the specific area requested Develop a clear understanding of all departments, products, brands, features and after-sales service Ensure effective implementation of visual merchandising principles within the stores Effectively handle customer inquiries and complaints Follow procedures for handling specific customer orders Ensure confidentiality regarding Landmark retail/store sales information Basic Qualification /Education / Vocational Training: High School Diploma Advanced Qualification / Certification / Specialist Training: Graduate degree in any field Basic Qualifications \\ Education \\ Vocational Training: High School Diploma Advanced Qualification \\ Certification \\ Specialized Training: Master's graduate (required) Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own\-built brands across retail, hospitality, food, and leisure. Over the years, our UAE \- based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer. We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade. MIDDLE EAST’S LARGEST FASHION RETAILER! Part of the Landmark Group, Splash, was founded in Sharjah in 1993\. Constantly setting trends and redefining the fashion industry in the region, Splash offers an extensive and award\-winning collection of popular clothing for men, women and teens. It is also the go\-to destination for international brands like Kappa, Lee Cooper, Ecko Unltd , Starter and Ulla Popkins . As a brand Splash believes in constantly raising the bar and is acknowledged as a trendsetter in the region having successfully created some of the biggest fashion and brand properties which have now become part of the social calendar of the region Splash is committed to becoming a 100% sustainable brand, adopting eco\-friendly practices across all business areas, from raw material procurement to biodegradable packaging 200\+ STORES \| 4K\+ EMPLOYEES \| 14\+ COUNTRIES