**SUMMARY** **Scope and General Purpose of Job****:** Under the direction of the Cluster Director of Sales and Marketing, maximizes the efficiency of administrative tasks in the Sales and Marketing Department. All work will be in line with the hotel’s business plan and in accordance with corporate policies and procedures, as well as local requirements and regulations **KEY RESPONSIBILITIES** * Daily E\-mail checking * Whenever necessary, asking appointments for companies to be visited by CDOSM. * Responsible for the filing system. * Typing memos for the department. * Clears the pigeon box regularly. * Sorts out incoming mail for the department. * Is well versed with all the promotions. * Sorts documents, prepares all correspondences for office and files it accordingly. Maintains trace file. * Performs other tasks as directed by the DOSM. * Sends rates and hotel information when requested. * Type proposals \& contracts. * Log appropriate follow\-up all tentative offers – under normal circumstances a sales manager will be the contact until the business is confirmed. * Helps to secure that all leads are followed up – leads are distributed to sales managers by CDOSM and logged by Asst. Director of Sales \& Marketing. * Handles requests for hotel bookings sent by telephone, facsimile, e\-mail or internal leads. * Responsible to update correct reservation status. * Hands over confirmed deals to operations: material is complete and updated with correct information. * Is aware of each account being handled by respective Sales Managers / Assistant Sales Managers / Sales Executives. * Maintaining Sales \& Marketing Policy of the Hotel. * Maintaining Sales \& Marketing promotion. * Making tele\-calls. * Entertaining clients for site inspection of the property. * Re\-searching to obtain business information and approaching new clients if required. * Brain storming for new ideas to create more awareness of the property in order to maximize the business. * Regular follow up with the media to have more information about activities taking place in the region. * Assisting in business reports preparing and updating the system with any new information received. * Research and investigate for more opportunities for business. * Accompanying sales team for Sales Blitz to promote the property and special function if required. * Promoting the property through sales calls (visiting clients) if required * Making regular survey through the competitors (Rates, Price, activities etc.) * Assisting in competitors shopping. **LAWS, REGULATIONS \& POLICIES** * Ensure compliance with business operations laws * Ensure compliance with hospitality operations laws * Ensure compliance to all applicable laws, and corporate standards and guidelines **ASSOCIATE RELATIONS** * Fosters and develops effective associate relations throughout the hotel **HEALTH \& SAFETY** * Ensures that all potential and real hazards are reduced immediately * Fully understands the hotel’s fire, emergency and bomb procedures * Ensures that emergency procedures are practiced to provide for the security and safety of guests and associates * Anticipates possible and probable hazards and conditions and corrects them or take action to prevent them from happening * Ensures that the highest standards of personal hygiene, dress, uniforms and appearance **LEADERSHIP** * Maintaining a business environment based on Code of Conduct and Company Vision * Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and/or grievances * Responsible for People leadership of direct reports (and their terms) recruitment and selection, performance management (Appraisal/ PDP), associate development and motivation, counselling/ disciplinary issues. * Conduct regular coaching sessions/1:1s with direct reports **HUMAN RESOURCES** * Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. E.g. AES, Success Matters, Probation reviews etc. * Ensure that the administration of the probation review process in the operational departments and ensure that follow\- up for all issues is done in timely manner and results of both follow\- up and the initial reviews are communicated to all relevant parties. * Talent Reviews have taken place as per the communicated timeline and are live in the business * Ensure 100% compliance with all mandatory training for departments; as well as the Departmental Trainers are positively encouraged. * Control the LTO, Absence and Payroll in your department / operational departments in conjunction with the HR Leader on property to ensure that any areas of concern and monitored and rectified to meet the HR BSC Targets. * Manage the AES process in your department / for the operational departments ensure that the follow up meetings are done and the associates have timely feedback. * Conduct interviews for relevant roles in conjunction with HR * Review manning and re\- recruitment of all positions in conjunction with HR * Ensure that you dine in the Associate restaurant at least three times a week and provide HR Leader on property feedback. * Support WYNcom with quarterly People, Community and Sustainability engagement events **COMMUNICATION** * To conduct or chairregular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication. * Conduct documented 121’s with all direct reports * Share all relevant information with GM \& HR reports * Attend all ExCom Meetings * Attend Business Review Meeting * Quarterly Hotel Meeting **FINANCE** * Plan and track departmental budget * Plan and track departmental holidays and lieu days as per the needs of the business * Review with the Finance leader/HR Leader the payroll figures (and challenge the HOD’s with regard to over spending and casual usage) * Ensure that the payroll is submitted to HR on the agreed date **SKILLS \& COMPETENCIES** * Excellent polite and persuasive communication skills. * Passionate, hard worker and well organized professional with power to prioritize and multitask. * Should exert sound judgment, discretion and preserve confidentiality. * Ability to meet deadlines. * Good liaison with all other department members. * Able to work in team and willing to put up to team. * Pays attention to detail. * Flexible to work in non\-business hours. * Able to operate in different work conditions such as on\-site, off site. * Able to work alone. Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! / I AM Service culture to be responsive, respectful and deliver a great experience to our customers, guests, partners and communities as well as to each other. **EXPERIENCE, CERTIFICATE \& EDUCATION** * Bachelor’s degree in Sales or Marketing. * Beginner level PowerPoint skills and intermediate level Excel and Word skills. * Relevant training in telephone sales. Any other reasonable duties as directed by the MANAGER TITLE/DOTTED LINE TITLE Employment Disclaimer: In some locations around the world, Wyndham Hotels \& Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels \& Resorts performs recruiting and hiring functions on their behalf. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels \& Resorts where Wyndham Hotels \& Resorts is serving as the management company and will not be the actual employer. **Required Skills** ------------------- ### **Tools** Microsoft Office ### **Marketing \& PR Skills** Event Planning ### **Sales Skills** Sales **Optional Skills** ------------------- ### **Creative** Graphic design ### **Marketing \& PR Skills** Marketing Operations ### **Business Development Skills** Business Analysis **Values** ---------- Integrity, Trust, Accountability **Benefits** ------------ Staff accommodation