About the Role **Job Purpose:** To assist customers in terms of selling, collection and customer care in compliance with ZAIN BH sales guidelines, business processes and procedures. **Main Duties \& Responsibilities:** * Build customer's trust in the services and products offered by Zain. * Provide personalized customer service of the highest level. * Ability to work as part of a team\- to achieve performance metrics. * Identify areas of improvement in complaints and service requests handling processes applied at all touch points. * Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development. * Sell Products and Services (Post\-paid and prepaid lines, handsets, accessories, vouchers...etc.) and all kinds of after sales services for existing and new customer. * Develop product knowledge by keeping up to date with service and product offerings. * Check and report challenges related to shop look and maintenance. * Manage the opening and closing of shops in coordination with the team leader. * Deliver and dispatch stock and handle stock count regularly in coordination with the team leader. * Respond to customer enquiries, finding the correct answers by consulting systems, help desk and other records. * Assist subscribers in maintaining/updating customer accounts, billing enquiries \& collect payments. * Manage inventory at point of sale, ensuring secure storage and assisting in reconciliations. * Collect payments from customers in a secure and orderly manner. * Handle issues and customer complaints, solving problems, logging complaints in system and escalating the issues to management / Help Desk when appropriate. * Handle and count cash and other payments, responsible for their reconciling payments against system records daily. * Collect and verify required documentation, such as ID, forms, and receipts. Hand them over to the team leader at end of shift * Continuously improve own performance in order to meet and exceed targets and objectives. * Ensure compliance with all applicable policies \& regulatory requirements on Information Security * Perform any other related tasks as assigned or needed. Core Competencies* Effectively communicate by listening actively, share relevant information with others and interact with others to establish fair and effective relationships. * Identify customer's requirements correctly, exceed customer expectations and act proactively for ensuring customer satisfaction * Ability to develop cooperation and teamwork while working toward solutions that generally benefit all parties * Capacity of recognizing owns feelings and those of others for motivating ourselves and managing emotions well in ourselves and in our relationships. Functional Competencies* Customer Focus. * Selling skills. * Products and Services knowledge. * Relationship Management. * Negotiation skills. Qualifications and Experience* University student (2nd year and above) or a fresh university graduate. * Experience in any related field is a plus. * Fluent in both Arabic and English. * Able to work full time on shift basis.