The Senior Project Manager will lead large\-scale digital transformation initiatives with a primary focus on business process automation, CRM implementations, customer experience platforms, and digital engagement solutions. The role requires a combination of strong project management expertise, business acumen, and technology fluency to ensure successful delivery of initiatives that streamline operations, enhance customer interactions, and enable data\-driven decision\-making. The incumbent will drive innovation, efficiency, and measurable business value while aligning with the organization’s strategic digital roadmap. **Roles and Responsibilities:** · Lead the end\-to\-end delivery of digital transformation projects including Business Process Automation (BPA), CRM platforms, workflow digitization, and digital engagement solutions. · Translate organizational goals into actionable digital strategies, roadmaps, and execution plans. · Collaborate with business stakeholders to identify, analyze, and re\-engineer processes for automation, efficiency, and scalability. · Ensure delivery excellence across CRM implementations (e.g., Salesforce, Dynamics, HubSpot), customer portals, and omni\-channel engagement platforms. · Drive adoption of automation technologies such as RPA, AI/ML, and low\-code/no\-code platforms to enhance business efficiency. · Oversee digital engagement initiatives including customer self\-service portals, mobile applications, chatbots, and omnichannel communication. · Establish strong governance frameworks, ensuring compliance with data protection, cybersecurity, and industry standards. · Provide executive\-level reports on progress, milestones, risks, financials, and business outcomes. · Manage project budgets, resources, and third\-party vendors while ensuring contract compliance and service quality. · Lead change management initiatives by preparing the business for digital adoption and embedding new ways of working. · Facilitate workshops, governance forums, and steering committees to ensure effective decision\-making and stakeholder alignment. · Support Sales and Pre\-Sales teams during bids and proposals by providing subject\-matter expertise in digital transformation delivery. · Contribute to PMO functions including portfolio reporting, resource allocation, and project monitoring. · Apply Agile, Waterfall, and hybrid project management methodologies based on project context. Qualification \& Experience: · Bachelor’s or Master’s degree in Business, Computer Science, Information Systems, or related field. · Recognized Project Management certifications (PMP, PRINCE2, or equivalent). · 10–12 years of progressive project management experience, with at least 5 years leading digital transformation initiatives. · Proven experience in delivering large\-scale CRM programs, business process automation projects, and digital engagement platforms. · Strong knowledge of RPA tools, CRM systems, and digital engagement solutions. · Experience managing multi\-million\-dollar transformation programs with diverse stakeholder groups. · Strong understanding of cloud platforms (Azure, GCP) and integration with digital solutions. · Excellent communication and stakeholder management skills, with ability to engage at senior management and CXO levels. Core Competencies: · Leadership and ability to inspire diverse cross\-functional teams. · Expertise in business process re\-engineering, automation, and customer experience transformation. · Strong business\-technology acumen, with familiarity in CRM, RPA, AI, low\-code platforms, and customer engagement solutions. · Analytical mindset with ability to translate business needs into digital workflows and measurable outcomes. · Proven ability to drive organizational change, adoption, and cultural alignment with digital initiatives. · Results\-driven, with a consistent track record of delivering projects on time, within scope, and on budget. Preferred Skills: · Fluency in English; Arabic proficiency is an added advantage. · Excellent presentation, facilitation, and negotiation skills. · Proficiency in MS Project, MS Office Suite, Jira, and collaboration platforms. · Strong vendor management, contract negotiation, and problem\-solving skills. · High adaptability, critical thinking, and decision\-making capabilities. · Strong interpersonal and influencing skills with ability to work across organizational levels. Professionalism, accountability, and ability to deliver independently Job Type: Full\-time