**1\. BRIEF DESCRIPTION OF JOB FUNCTION** The function of Telemarketing Agent entails the following: * cold calling techniques on prospects * persuading potential customers to purchase a product or service * obtaining referrals and leads from a variety of sources from lead generation activities * contributing to department’s function of collecting data and converting them into qualified leads then conduct sales calls. **2\. DUTIES ACTUALLY PERFORMED BY THIS POSITION:** * Serves customers by selling products via telephone. * Contact individuals by telephone in order to solicit sales for goods or services. * Recommends changes in products, service, and policy by evaluating results and competitive developments. * Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management. * Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies. * Conduct client or market surveys, and type detailed notes regarding sale or service offered. * Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service. * Explain products or services and prices, and answer questions from customers. * Maintain records of contacts, accounts, and orders in the company’s system only. * Obtain customer information such as name, address, and payment method, and enter orders into computers. * Obtain names and telephone numbers of potential customers from sources such as referrals, cold calling, and any other legal means. * Assist and support the line manager by taking tasks assign by them when necessary. **1\. ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)** * Minimum of high school certification * Diploma and some form of work experience is preferred * Strong communication skills * Good selling skills * Positive energy and teamwork ethos * Excellent written and oral communication skills. * Good understanding of the services * Be highly computer literate, particularly in Microsoft Office Products. * Ability to persuade others to change their minds or behavior. * Ability to give full attention to what other people are saying, and to actively look for ways to help people. **2\. Typical Working Conditions** Normal Working Hours40 hours a week Working Timing may include rotating shift. Work may require occasional weekend and/or evening work