**Botánica**, a leading nightlife venue in Adliya Block 338 is looking for a hostess/receptionist to join our team. Please review the below description carefully, and should you wish to apply please be sure to reply to all the questions that follow (please avoid chatGPT usage) *Application requirements:* * Available in Bahrain with valid visa * High fluency in english. Arabic is a bonus. * Enthusiasm for working in nightlife \& party atmosphere * Prior experience in F\&B / Hospitality * Comfortable with nightlife, alcohol and varied working hours, including late (3am) finishes * Familiarity with SevenRooms or similar reservations software *Opportunity:* * Salary BD350\-500 subject to prior nightlife experience. * 48 hours/week, work visa, 2 days off, 30 days leave, 2 year air ticket * Positive, friendly work environment About us: * Mediterranean inspired, open air lounge in Adliya * Work in a late night party atmosphere. * See instagram botanicabahrain *Looking for:* * Well spoken, smart candidates * Charismatic personalities that naturally get on with people * Stamina \& team work skills to adapt to the fast pace of nightlife * Integrity \& passion to work and learn. *Receptionist Job Description:* The Reception function takes charge of the brand’s relationship with the guest right up until they are seated; and it resumes as soon as they have paid their bill, right up until they have been seated again on a different occasion. A receptionist at Botanica is a senior position that is expected to use their expertise to drive and develop the overall output of reception. A receptionist is expected to strive to be an expert on all aspects of the reception function, and aspire to progress to reception supervisor level. The purpose of this document is to cover the different areas of responsibility within the job role. Reports to Reception Manager. *\*External client communication\** * **Reservations management.** Maintain the reservations book with high standards of organisation and planning. * **Remote communication.** Control the positivity of every single interaction \& drive the first impression of Botanica through speed of response, tone, language and content. * **Enquiries as opportunities.** Make the most of every opportunity to secure future reservations. * **Digital relationships.** Use outreach opportunities to develop and sustain ongoing relationships with clients. *\*Client arrivals\** * **Door control.** Alongside security, act as the gatekeepers for the venue; effectively collaborate \& maintain the quality of clientele entering * **Follow and shape access policies.** Be the expert regarding access policies; align with the best interest of the venue \& propose when to enforce and when to relax. * **Client behaviour.** Ensure that any relevant client behaviour is always recorded in their SevenRooms profile, and always refer to their profile when making access decisions. * **Seating.** Collaborate with floor management to ensure a smooth seating for guests *\*Internal client handling\** * **First \& last impression.** Never to be understated \- the warmth of the welcome sets the tone for the guest’s experience; a goodbye is the last thing the guest remembers. * **Appropriate guest interaction**. Emphasise eye contact, body language, standing to receive guests, engaging in conversation, walking guests into the venue and similar. * **Personal visibility.** Remain aware of your high visibility to customers, represent the brand, ensure that your appearance and behaviour is appropriate at all times. * **Complaint handling \& prevention.** Act as custodian of the guest experience; gain feedback from clients whenever possible and share appropriately. *\*Internal communication\** * **Proactive briefing.** The reception team manages important info that needs to be actively shared, regularly with other parts of the operation. * **Support the team hierarchy**. Follow policy and lines of communication, work closely with the wider team. Think independently \& creatively, and feedback always * **Communication \& awareness**. Contribute to 1:1s and meetings, read and feedback on briefings, and maintain digital communications at all times. *\*Marketing \& Events\** * **Marketing liaison.** Reception needs to stay in constant contact and proactively communicate with marketing. * **Brand language.** Ensure that the tone and language used is consistent with the brand identity of the business. * **Content creation.** Work with the marketing manager to take short form photos and videos within the venue. * **Event coordination.** Assist in event specific organisation and execution. * **Promotional feedback.** Gain useful marketing feedback to assist and guide the effectiveness of marketing campaigns. * **Whatsapp broadcasts \& outreach .** Execute whatsapp broadcasts and outreach in line with reception manager’s direction. *\*Administration \& client record management\** * **CRM \& client data.** Reception drives the brand’s data strategy; constantly striving for better and more detailed data management is a core part of the role. * **Client analysis.** Use your understanding of our objectives and your specific client knowledge to improve the quality of our client data. * **Record keeping.** Make sure that the essential statistics of the night are both consistently and accurately recorded inclusive of client spending and head count. * **Data protection.** Ensure that Botanica’s data remains privileged and is not discussed or shared with outside sources. *\*Behavioural standards\** * **Multitasking.** Manage your time efficiently and always prioritise appropriately. Always consider how to make your approach more proactive. * **Standards.** Strive to achieve the standards expected of the Botanica Team. * **Teamwork.** Continuously develop more positive relationships; help those others generously, and show adaptability to scheduling requirements * **Professionalism.** Ensure that social conduct is carefully moderated and never allowed to impact image of professionalism * **Growth.** Maintain a focus on progressing toward professional growth objectives and seek out opportunities for increased responsibility. * **Set example.** Be a consistent, reliable and positive role model. Provide a supervisory role to those junior to you, support and learn from those senior to you. * **Training \& development** Take a proactive approach to both training and supporting members of the team and developing the overall standard of reception output. Job Types: Full\-time, Permanent Pay: BD350\.000 \- BD450\.000 per month Application Question(s): * An important criteria is excellent written english; please read the job description and write about which parts of the you find particularly interesting \& why. * Please tell us about your current employment situation \& address anything that is not clearly apparent from your CV. * Please tell us about your relevant work experience that you believe qualifies you for this job. If you speak arabic, please mention your fluency level. * Please share your CPR number to confirm current visa validity. Please note this opportunity is only open to those in Bahrain. * Please share a whatsapp number to enable us to contact you.