Position Overview: Call center agents at KKT play a crucial role in providing exceptional customer service to patients seeking information about our innovative spine alignment technology. They are responsible for handling inbound calls for general inquiries, scheduling appointments, and assisting with appointment rescheduling as needed. Additionally, they reach out to potential customers who have expressed interest via social media platforms to provide further information and support. Key Responsibilities: 1\. Respond to inbound calls promptly and professionally, addressing patient inquiries and concerns with accuracy and empathy. 2\. Schedule appointments for patients, ensuring accurate documentation of appointment details and patient information. 3\. Assist patients with rescheduling appointments when necessary, accommodating their needs and preferences. 4\. Initiate outbound calls to individuals who have shown interest in KKT's services via social media channels, providing additional information and answering any questions they may have. 5\. Maintain detailed records of all interactions with patients, ensuring accuracy and compliance with company policies and procedures. 6\. Collaborate with other team members and departments to resolve complex issues and provide seamless customer service experiences. 7\. Stay updated on KKT's products, services, and procedures to effectively address patient inquiries and provide accurate information. 8\. Adhere to established call center metrics and goals, striving to meet or exceed performance targets while delivering exceptional service. Qualifications: 1\. Excellent communication skills, both verbal and written. 2\. Strong customer service orientation with a focus on empathy and professionalism. 3\. Ability to multitask and prioritize tasks effectively in a fast\-paced environment. Job Type: Full\-time Pay: BD350\.000 \- BD500\.000 per month