Customer Relations Manager

Description

Summary: Pet Lover Club CR Middle East is seeking a passionate Customer Relations Manager to lead customer care, strengthen client loyalty, and ensure a premium experience for pet owners. Highlights: 1. Lead customer care initiatives and strengthen client loyalty for pet owners. 2. Oversee customer service operations and manage customer feedback. 3. Supervise and mentor staff, fostering empathy and responsiveness. Customer Relations Manager **Location:** Manama, Bahrain **Company:** Pet Lover Club CR Middle East About Us Pet Lover Club CR Middle East is dedicated to providing exceptional services and products for pet owners across Bahrain. With a strong focus on customer satisfaction and community engagement, we are seeking a passionate **Customer Relations Manager** to lead our customer care initiatives, strengthen client loyalty, and ensure a premium experience for every pet lover. Key Responsibilities * **Customer engagement:** Build and maintain strong relationships with clients, ensuring their needs are met with care and professionalism. * **Service excellence:** Oversee customer service operations, ensuring timely responses and high\-quality support. * **Feedback management:** Collect and analyze customer feedback to drive continuous improvement. * **Team leadership:** Supervise and mentor customer service staff, fostering a culture of empathy and responsiveness. * **Community initiatives:** Organize events, loyalty programs, and outreach activities to engage pet owners. * **Reporting:** Prepare customer relations reports and share insights with senior management. * **Process improvement:** Recommend strategies to enhance customer satisfaction and retention. Qualifications * Bachelor’s degree in Business Administration, Communications, or related field. * 4–6 years of experience in customer relations, hospitality, or retail management. * Strong leadership, communication, and problem\-solving skills. * Knowledge of Bahraini customer service practices and business culture. * Passion for pets and commitment to delivering exceptional customer experiences. Benefits * Competitive salary package. * Health insurance and employee perks. * Opportunities for career growth and training. * A supportive and pet\-friendly work environment. Pay: BD900\.000 per month Work Location: In person