1\-3 years experience in Service Desk Mgmt in Banking Sector. Brief JD \- * Being the Single Point of Contact for reported disruptions or degradation, ensuring that the operation is running smoothly \& the business is not impacted. * Being the Single Point of Contact for customer requests. * 1st Line of investigation and diagnosis. * Provide a point of coordination throughout the incident/request life cycle. * Infrastructure Monitoring ( Servers / Network) – Alerts \& Alarms * Application Monitoring ( AppDynamics ) * Documentation \& Reporting every issue to maintain a healthy knowledge base. * Escalation; that’s when the problem is too complex to be resolved by L1/L2 , and thus the same needs to be escalated to the Higher Management. * Handling day to day operational tasks. **Requirements \-**The main job requirements are:\- * Basic\-Intermediate AWS Knowledge \& Experience. * \- Basic\-Intermediate coding skills (in Python or any relevant language). * \- Basic understanding of ITIL. * Ready to work on shifts. Job Types: Full\-time, Contract Contract length: 12 months Pay: BD700\.000 per month