Operations Manager

Description

Summary: Manages client relationships, project integration, data integrity, and operational efficiency, coordinating marketing efforts and ensuring seamless business execution. Highlights: 1. Lead in identifying and implementing operational efficiency 2. Managing integration and transition of projects and people 3. Develop and maintain products, services, and pricing DUTIES AND RESPONSIBILITIES: * The main point of contact with the client’s management for operational issues. * Managing integration and transition of projects and people. * Data integrity management, analysis, and MIS management. * Service Provider relationship management, negotiation, and internal process flow management. * Service provider service auditing and constant improvement. * Develop and maintain products, services, and pricing. * Partner with cross\-functional support teams in improving the tools and systems. * Collaborate with all relevant stockholders to ensure seamless business execution and uphold company values. * Client onboarding and workflow management. * Marketing plans and campaigns coordination. * Client newsletters and promotions. * Perform quality controls and monitor production KPIs. * Management of CRM, data flow, and quality assurance * Lead in identifying and implementing operational efficiency. This includes development, management, and expansion of teams and systems. * Responsible for correct procedures and processes, training, improvement of resource management and developing KPI’s for reporting. **Educational, Skills, and Experience:** * Bachelor’s degree, preferably in business * 6\-10 years in product development, vendor management, and operations management role Qualifications: * Ability to communicate with clients, partners, and colleagues at a senior level. * Excellent presentation skills.