**Change Management Lead** *Location: Doha, Qatar* **Job Description:** The Change Management Lead drives the Organizational Change Management (OCM) and user adoption efforts for the Dhareeba 2\.0 project. **Key Responsibilities:** * Develop and implement a comprehensive Change Management Strategy to ensure a smooth transition for both employees and external users (taxpayers, tax advisors). * Conduct stakeholder analysis to identify user groups and assess change impacts. * Plan and execute communication campaigns such as newsletters, demos, and feedback sessions to keep stakeholders informed and engaged. * Collaborate to establish a Change Champion network within the organization. * Prepare Change Impact Assessments outlining how roles, processes, and daily tasks will change with the new system. * Oversee updates to Standard Operating Procedures (SOPs) impacted by the transition. * Maintain a robust change control process for project modifications. * Liaise with business teams to address concerns, manage expectations, and gather user feedback. * Work closely with the Training Lead to align communication and training activities. * Monitor post go\-live adoption metrics (e.g., system usage rates, support tickets) and recommend reinforcement actions such as coaching or communications. **Qualifications \& Skills:** * Proven expertise in Organizational Change Management principles (Prosci ADKAR or similar OCM certification preferred). * Experience leading change initiatives in large IT system rollouts—ideally within the public sector or similar high\-impact environments. * Excellent communication and interpersonal skills; capable of engaging stakeholders from staff to executives. * Understanding of tax administration processes and ability to address pain points such as automation and workflow transformation. * Strong facilitation, training, and strategic planning skills to align change activities with project milestones. Job Type: Full\-time Application Question(s): * Do you have experience leading organizational change management (OCM) initiatives for large\-scale IT system rollouts? * Are you certified in Prosci ADKAR or a similar Organizational Change Management methodology? * How many years of experience do you have in Change Management or related roles? * Have you previously managed change or user adoption in the public sector or tax administration environment? * Can you describe your experience developing and implementing Change Management strategies? * Have you ever coordinated change activities with training or communication teams during a system rollout? * What is your current and expected salary? Notice period?