Recruitment & Customer Service Coordinator

Description

Summary: Seeking a motivated Recruitment & Customer Service Coordinator to support the recruitment process from inquiry to worker arrival and follow-up. Highlights: 1. Support recruitment process from inquiry through worker arrival and probation. 2. Professional communication with clients and coordination with agencies. 3. Maintain positive customer relationships and ensure organized documentation. About Us We are a domestic worker recruitment agency specializing in providing reliable recruitment solutions to families and employers in Bahrain. We are seeking a motivated and organized Recruitment \& Customer Service Coordinator to join our team and support the recruitment process from customer inquiry through worker arrival and probation follow\-up. Key Responsibilities * Communicate professionally with clients through phone, WhatsApp, email, and in\-person meetings. * Handle customer inquiries and provide accurate information regarding recruitment services and processes. * Send domestic worker profiles (CVs) to customers and follow up on customer selections. * Maintain and update worker profile databases and CV links regularly. * Coordinate with overseas recruitment agencies and local partners regarding worker availability, documentation, medicals, visas, and travel arrangements. * Monitor and follow up recruitment applications from initial request until worker arrival. * Update customer records, worker records, and application status in the company system. * Prepare daily operational and follow\-up reports. * Follow up contracts, deliveries, probation periods, replacements, and refund cases when required. * Resolve customer complaints professionally and maintain positive customer relationships. * Ensure all customer files, contracts, and supporting documents are properly maintained and organized. * Follow company policies, procedures, and management instructions. Requirements * Excellent communication and interpersonal skills. * Strong customer service mindset and ability to handle difficult situations professionally. * Strong organizational skills with attention to detail and follow\-up. * Ability to manage multiple customers, applications, and tasks simultaneously. * Good computer skills, including Microsoft Word, Excel, Outlook, and general office software. * Ability to draft professional emails and written communications in English. * Ability to work under pressure and meet deadlines. * Professional appearance and conduct. * Previous experience in recruitment, customer service, administration, sales, HR, or related fields is preferred. * Experience working with contracts, documentation, or government\-related processes is an advantage. * Valid Bahraini driving license and personal transportation are preferred. Working Hours The position follows a split\-shift schedule: * 9:00 AM – 1:00 PM * 4:00 PM – 8:00 PM Applicants should be comfortable committing to this schedule on a long\-term basis. What We Look For We are looking for individuals who can: * Build trust and maintain professional relationships with customers. * Communicate effectively with people from different nationalities and backgrounds. * Demonstrate initiative and problem\-solving skills. * Stay organized and ensure no customer, worker, or application is overlooked. * Represent the company professionally at all times. Preferred Qualifications * Experience in recruitment or manpower services. * Experience using CRM, ERP, HR, or recruitment software. * Experience handling customer complaints and service recovery. * Experience coordinating with overseas suppliers or agencies. Pay: BD200\.000 \- BD250\.000 per month Application Question(s): * Are you comfortable working the split\-shift schedule (9 AM–1 PM and 4 PM–8 PM)? * Do you possess a valid Bahraini driving license and access to transportation? * How many years of customer service, recruitment, or administrative experience do you have? * If required, would you be willing to relocate to the company accommodation in Isa Town? * What is your current marital and family status? * Why do you want to work in the recruitment and manpower industry? Work Location: In person