Service Advisor – Automotive

Description

Summary: The Service Advisor acts as the primary point of contact between customers and the automotive service team, ensuring high customer satisfaction throughout the service experience. Highlights: 1. Primary point of contact for automotive customers 2. Coordinates service, estimates, and customer satisfaction 3. Promotes additional services and maintains records Job Summary: The Service Advisor acts as the primary point of contact between customers and the automotive service team. The role is responsible for understanding customer vehicle concerns, recommending appropriate services, coordinating with technicians, providing accurate estimates, and ensuring a high level of customer satisfaction throughout the service experience. Key Responsibilities: * Welcome customers and provide professional assistance throughout the vehicle service process. * Listen to customer concerns, understand vehicle issues, and accurately document service requirements. * Conduct initial vehicle inspections and prepare repair/service recommendations. * Create job cards with detailed descriptions of customer complaints and required work. * Explain recommended repairs, maintenance services, timelines, and costs to customers. * Provide accurate service quotations and obtain customer approval before proceeding with work. * Coordinate with workshop technicians to monitor repair progress and ensure timely delivery. * Keep customers updated regarding service status, additional repairs, and delays if any. * Ensure vehicles are delivered on time with all requested work completed. * Handle customer queries, complaints, and feedback professionally. * Follow up with customers after service completion to ensure satisfaction. * Promote additional services, maintenance packages, and value\-added products when appropriate. * Maintain accurate records of customer interactions, service history, and billing information. * Ensure compliance with company policies, manufacturer standards, and safety procedures. Required Skills \& Competencies: * Strong customer service and communication skills. * Good knowledge of automotive repair, maintenance, and service processes. * Ability to understand vehicle diagnostics and technical recommendations. * Strong coordination skills between customers, technicians, and management. * Good negotiation and problem\-solving abilities. * Ability to manage multiple customer requests in a fast\-paced environment. * Professional attitude with excellent interpersonal skills. * Basic computer skills and experience with dealership/service management systems. Qualifications \& Experience: * Diploma or Bachelor’s degree in Automotive Engineering, Mechanical Engineering, or related field preferred. * Minimum 2–5 years of experience as a Service Advisor in an automotive dealership/workshop environment. * Experience working with customer handling, job cards, estimates, and service operations. * Knowledge of automotive brands, repair procedures, and warranty processes is an advantage. Pay: Up to BD600\.000 per month Work Location: In person