Front Office Supervisor

Description

Summary: This role involves supervising daily front desk operations in a 5-star hotel, utilizing Opera Cloud PMS for comprehensive guest management, and coordinating with various departments to ensure seamless service. Highlights: 1. Supervise daily front desk operations in a 5-star hotel environment. 2. Utilize Opera Cloud PMS for reservations, guest profiles, and billing. 3. Train and support front office agents on service standards and workflows. can join immediately opera cloud knowledge, 5 star hotel experience. * Supervise daily front desk operations, including check\-in, check\-out, room assignments, guest requests, and cashiering. * Use **Opera Cloud PMS** to manage reservations, guest profiles, room status, billing, traces, alerts, and reports. * Monitor arrivals, departures, no\-shows, cancellations, and room inventory to ensure accurate system updates. * Coordinate with Housekeeping, Reservations, Sales, and Maintenance to ensure smooth guest service and room readiness. * Train, coach, and support front office agents on service standards, hotel procedures, and Opera Cloud workflows. * Handle guest complaints, escalations, special requests, and service recovery professionally. * Review daily transactions, payment postings, billing adjustments, routing instructions, and cashier closures for accuracy. * Ensure compliance with hotel policies, brand standards, data privacy, payment security, and cash\-handling procedures. * Prepare and review front office reports such as occupancy, arrivals, departures, rate variance, credit limit, and guest ledger reports. * Support upselling initiatives, loyalty program enrollment, and revenue optimization opportunities. * Manage shift scheduling, task delegation, break coverage, and performance feedback for front office team members. * Maintain accurate communication through shift handovers, logbooks, traces, and internal notes in Opera Cloud. * Assist with night audit preparation and resolve discrepancies related to reservations, billing, or room status. * Ensure guest profiles, preferences, and company/agency details are maintained accurately in Opera Cloud. * Support management with audits, operational improvements, and front office performance tracking Work Location: In person