ASSISTANT BODY SHOP MANAGER

Description

Summary: Oversee service center operations, manage customer interactions, and ensure excellent satisfaction by guiding customers through repair processes and resolving issues. Highlights: 1. Manage service center scheduling and workflow 2. Ensure excellent customer satisfaction and repeat business 3. Supervise Customer Care Executives/Service Coordinators Key Responsibilities: · Welcome customers professionally and understand their repair requirements. · Answering customer questions about service outcomes and consulting with technicians when necessary. · Informing customers about potential cost savings and warranty protections. · Overseeing and managing the service center’s scheduling and workflow. · Informing customers of changes in service or when their vehicle is ready to be picked up. · Explain repair procedures, estimated costs, insurance processes, and delivery timelines. · Maintain regular communication with customers throughout the repair process. · Handle customer complaints and resolve issues promptly and professionally. · Supervise Customer Care Executives/Service Coordinators. · Ensure compliance with company policies and OEM standards. · Ensure excellent customer satisfaction and repeat business. Qualifications: · Diploma or any related education. · Must have strong communication skills; verbal and written. · Excellent customer handling and management skills. · Proficient in office software. · Prior experience in body shop and/or automotive industry. · Professional and presentable. · Fluent in English. Job Type: Full\-time Pay: BD1,000\.000 \- BD1,200\.000 per month Work Location: In person