**JD \-CSR\- Business Center** The CSR will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. He/she will report directly to the Center Manager. **Customer Service Representative Responsibilities:** * Manage large amounts of incoming phone calls * Generate sales leads * Identify and assess customers’ needs to achieve satisfaction * Build sustainable relationships and trust with customer accounts through open and interactive communication * Provide accurate, valid and complete information by using the right methods/tools * Meet personal/customer service team sales targets and call handling quotas * Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution * Keep records of customer interactions, process customer accounts and file documents * Follow communication procedures, guidelines and policies * Take the extra mile to engage customers * Managing a team of junior customer service representatives if any. **Customer Service Representative Requirements:** * General Business education degree, or equivalent. * Ability to stay calm when customers are stressed or upset. * Computers proficient. * Experience working with customer support/hospitality sectors. * Excellent communication skills. * Proven sales track record. * Self driven\-Trustworthy\-Ambitious * Ability to deal with different nationalities and strong verbal and written English Job Type: Full\-time Pay: Up to BD500\.000 per month Work Location: In person