Leo \& Loona Its hiring Position: Assistant General Manager Location: UAE Candidate must speak at least one Balkan language (e.g., Albanian, Serbian, Bosnian, Croatian,Macedonian...) About Leo \& Loona Leo \& Loona is a leading destination for family fun, offering immersive play areas and high\-quality dining in a vibrant, child\-friendly environment. As we open our new Dubai location, we are seeking a strong, service\-driven leader to support our growing operations. Why We’re Hiring To support our expansion and ensure top\-level service, we're looking for an experienced Assistant General Manager to assist the General Manager with daily operations, team leadership, guest satisfaction, and performance management. Role Overview: The AGM will lead operations, manage and develop staff, maintain safety and quality standards, control costs, and drive revenue. This role is hands\-on, guest\-focused, and strategically important. Key Responsibilities \* Operational Management Oversee park and café operations Ensure safety, hygiene, and SOP compliance Drive process improvements \* Team Leadership Hire, train, certify, and evaluate staff Foster a collaborative, high\-performance culture Lead coaching and mentorship \* Customer Experience Ensure exceptional guest service Address feedback and reduce negative reviews Increase return rates and guest loyalty \* Financial Oversight Monitor and manage revenue, costs (including beverage and food), utilities Analyze P\&L and suggest efficiency measures Deliver reports and development plans \* Administration \& Compliance Maintain accurate documentation, logs, and training records Ensure safety standards, licenses, legal and mall compliance Coordinate mall relations, marketing activations, and joint events Expected Results 95% of revenue plan achieved within 3 months; 100% within 6 months Certified staff trained in Bitrix24, CRM, menu knowledge, SOP Beverage and food cost maintained within set limits Staff turnover, injuries, and audit violations within target 100% compliance in logs, cash handling, and legal documentation Internal motivation and KPI system implemented successfully Candidate Profile ✅ Experience \& Skills 5\+ years in HoReCa, entertainment, or hospitality leadership Strong in operations, cost control, and team development Proficient in CRM, Bitrix24, POS, and task management tools Excellent in communication, planning, and analytical thinking Resilient, ethical, proactive, and passionate about family\-oriented service Why Join Leo \& Loona? Lead in a fun, fast\-paced, and supportive environment Be part of an expanding brand in one of top locations Career growth opportunities with a values\-driven team Send your CV to: **hr@zamania.ae** Be part of the magic – bring joy, leadership, and heart to Leo \& Loona Job Type: Full\-time