Operations Manager

Description

Summary: This role involves comprehensive operational management, client relations, project transitions, and continuous improvement initiatives, focusing on developing products, services, and systems. Highlights: 1. Lead client engagement and operational strategy 2. Drive product development and service improvement 3. Manage project integration and team expansion DUTIES AND RESPONSIBILITIES: * The main point of contact with the client’s management for operational issues. * Managing integration and transition of projects and people. * Data integrity management, analysis, and MIS management. * Service Provider relationship management, negotiation, and internal process flow management. * Service provider service auditing and constant improvement. * Develop and maintain products, services, and pricing. * Partner with cross\-functional support teams in improving the tools and systems. * Collaborate with all relevant stockholders to ensure seamless business execution and uphold company values. * Client onboarding and workflow management. * Marketing plans and campaigns coordination. * Client newsletters and promotions. * Perform quality controls and monitor production KPIs. * Management of CRM, data flow, and quality assurance * Lead in identifying and implementing operational efficiency. This includes development, management, and expansion of teams and systems. * Responsible for correct procedures and processes, training, improvement of resource management and developing KPI’s for reporting. **Educational, Skills, and Experience:** * Bachelor’s degree, preferably in business * 6\-10 years in product development, vendor management, and operations management role Qualifications: * Ability to communicate with clients, partners, and colleagues at a senior level. * Excellent presentation skills.