Waitress

Description

Summary: This role involves providing exceptional service, managing diverse front-of-house duties, and ensuring guest satisfaction through extensive menu knowledge and efficient operations. Highlights: 1. Delivering excellent guest service with professionalism and menu expertise 2. Multitasking front-of-the-house duties and ensuring efficient operations 3. Upholding high standards for food presentation, hygiene, and guest experience The waitress provides detailed information on menus and multi\-tasking various front\-of\-the\-house duties. She is responsible for delivering great service to all guests, being knowledgeable and professional in doing so. **Main tasks** * Responsible for doing all preparations before and during the service, like preparing tables and polish cutlery. * Keeping track of the stock and supplies in the restaurant and communicating where there might be a shortage like linen, glasswork etc. * Have an extensive knowledge of the menu’s and other F\&B outlets. * Serving in either conference rooms or F\&B outlets if required. * Taking orders from the guests, explaining the menu and advising the guest on their decision\-making. * Liaising with management for advice if required. * Communicating with the kitchen about the orders and being very clear about special wishes of guests. * Consistently upsell of food \& beverages and making guests aware of promotions. * If necessary preparing orders like drinks and preparing snacks, bread. * Serving at parties and reception if required. * Dealing with the payments and doing closure paperwork if required. * Serving the guests with all food and beverage requirements during their stay in an attentive and efficient way. * Taking reservations, in corporation with the supervisor and hostess/host if necessary because of special requests of the guest. * Responsible for cleaning tasks during and after service. * Provide the perfect service experience for restaurant patrons * Ensure the guest feels important and welcome in the restaurant * Ensure hot food is hot and cold food is cold * Adhere to timing standards for products and services * Look for ways to consolidate service and increase table turns * Present menu, answer questions, and make menu recommendations * Serve customers in an accommodating manner * Apply positive suggestive sales approach to guide guests * Pre\-bus tables; maintain table cleanliness, bus tables, remove dirty plates * Look for ways to avoid waste and limit costs * Assist in keeping the restaurant clean and safe * Deliver food and beverages to any table as needed * Must follow all cash handling policies and procedures * Report to property on time and in proper uniform * Process payments of food and drink orders with the cash register * Coordinate with kitchen staff to deliver accurate food orders * Making sure that all the guest areas look immaculate. * Attend departmental meetings if required. **Experience Needed** --------------------- * Ideally a minimum of 2 years’ experience in similar role * Knowledge of food hygiene regulations * Able to communicate in Arabic **Required Skills** ------------------- ### **Soft skills** Time Management, Flexibility, Communication Skills ### **Customer service** Customer Service **Values** ---------- Integrity, Accountability, Fun, Care, Inclusion **Benefits** ------------ Staff accommodation, Staff transportation, Learning \& development programmes, Career development, Length of service benefits