Customer Experience Specialist (FinTech)

Description

Summary: Seeking a proactive Customer Experience Specialist to enhance client satisfaction and streamline support for digital financial products within a leading fintech company. Highlights: 1. Enhance client satisfaction and streamline support processes 2. Bridge between customers and technology, ensuring excellence and trust 3. Career growth opportunities within MyBiz Digital Solutions Customer Experience Specialist (FinTech) **Location:** Riffa, Bahrain **Company:** MyBiz Digital Solutions About Us MyBiz Digital Solutions is a leading fintech company in Bahrain, dedicated to delivering innovative digital financial services and customer\-centric solutions. We specialize in mobile payments, blockchain\-based finance, and digital asset management, empowering clients with secure and seamless financial experiences. Role Overview We are seeking a proactive and customer\-focused **Customer Experience Specialist (FinTech)** to enhance client satisfaction, streamline support processes, and ensure smooth adoption of digital financial products. The successful candidate will act as the bridge between customers and technology, ensuring that every interaction reflects excellence and trust. Key Responsibilities * **Customer support**: Provide timely assistance to clients using fintech platforms. * **Onboarding**: Guide new customers through account setup and digital product adoption. * **Feedback analysis**: Collect and analyze customer feedback to improve services. * **Process improvement**: Recommend enhancements to customer support workflows. * **Compliance support**: Ensure customer interactions align with Bahrain’s fintech regulations. * **Collaboration**: Work closely with product, compliance, and technical teams to resolve issues. * **Reporting**: Prepare regular reports on customer satisfaction and service KPIs. Qualifications * Bachelor’s degree in Business, Finance, IT, or related field. * 2–4 years of experience in customer service, fintech, or digital platforms. * Strong knowledge of mobile payments, blockchain, or digital asset systems. * Excellent communication, problem\-solving, and interpersonal skills. * Proficiency in CRM tools and data analysis software. * Fluency in English (Arabic preferred). Compensation \& Benefits * Competitive monthly salary. * Housing allowance, transportation, and health insurance. * Performance\-based bonuses. * Career growth opportunities within MyBiz Digital Solutions. Pay: Up to BD1,200\.000 per month Work Location: In person