Technical Support Engineer

Description

Summary: Rtelco Global Networks is seeking a proactive Technical Support Engineer to provide technical assistance, troubleshoot issues, and ensure high-quality service delivery. Highlights: 1. Provide technical assistance and troubleshoot network and system issues 2. Strong problem-solving skills and a passion for customer support 3. Opportunity for professional development and career advancement Technical Support Engineer **Location:** Muharraq, Bahrain **Company:** Rtelco Global Networks About Us Rtelco Global Networks is a leading telecommunications and IT solutions provider in Bahrain, specializing in enterprise networking, cloud services, and digital infrastructure. We are committed to delivering reliable, secure, and innovative technology solutions that empower businesses to stay connected and competitive. Role Overview We are seeking a proactive **Technical Support Engineer** to join our Manama office. The successful candidate will provide technical assistance to clients, troubleshoot network and system issues, and ensure high\-quality service delivery. This role is ideal for professionals with strong problem\-solving skills and a passion for customer support in the telecom and IT sector. Key Responsibilities * **Client support**: Provide technical assistance to customers via phone, email, and onsite visits. * **Troubleshooting**: Diagnose and resolve hardware, software, and network issues. * **System maintenance**: Perform routine checks and preventive maintenance on IT systems. * **Documentation**: Maintain accurate records of support requests, resolutions, and system updates. * **Collaboration**: Work closely with engineering and operations teams to escalate and resolve complex issues. * **Training**: Assist in educating clients on system usage and best practices. * **Continuous improvement**: Recommend enhancements to support processes and service quality. Qualifications * Bachelor’s degree in Computer Science, IT, or related field. * 2–4 years of experience in technical support or IT engineering. * Strong knowledge of networking protocols, operating systems, and telecom infrastructure. * Proficiency in troubleshooting tools and ticketing systems. * Excellent communication and customer service skills. * Relevant certifications (CCNA, CompTIA Network\+, or equivalent) preferred. Compensation \& Benefits * Competitive monthly salary. * Housing allowance, transportation, and health insurance. * Performance\-based bonuses. * Professional development and career advancement opportunities within Rtelco Global Networks. Pay: Up to BD1,480\.000 per month Work Location: In person