**BRIEF DESCRIPTIONOF JOB FUNCTION** The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service. This role requires an individual who is self\-motivated with high levels of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone. * **DUTIES ACTUALLY PERFORMED BY THIS POSITION:** * Answer all calls within 2 rings * Cordial and positive tone of voice in all calls * Focus on needs of the customer and provide for their queries and requests * Sell, up\-sell and cross\-sell different products and services to the customer * Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call * Data entry * Filing and documentation management * Updating information and ensuring accuracy of data records * **ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)** * Minimum of high school certification * Diploma and some form of work experience is preferred * Strong communication skills * Good selling skills * Positive energy and teamwork ethos * Excellent written and oral communication skills. * Strong English language * Good understanding of the services * Be highly computer literate, particularly in Microsoft Office Products. * **Targets** Key performance indicators and targets to be agreed. * **Commission or incentives** Commissions or incentives to be agreed. Important notes: * Commission is only payable if all KPI targets are achieved. * **Typical Working Conditions** Normal Working Hours40 hours a week Working Timing is rotating shift. Work may require occasional weekend and/or evening work