Customer Support Agent

Description

Summary: Unitel Contact Centres is seeking a customer-focused Customer Support Agent to handle inquiries, provide assistance, and deliver excellent service experiences. Highlights: 1. Handle customer inquiries and provide assistance 2. Deliver excellent service experiences 3. Resolve customer concerns efficiently **Company:** Unitel Contact Centres **Location:** Hamad Town, Bahrain **JOB POSITION: Customer Support Agent** **Salary:** BHD 217\.68 / month **Job Overview:** **Unitel Contact Centres** is looking for a professional and customer\-focused **Customer Support Agent** to handle customer inquiries, provide assistance, and deliver excellent service experiences. The ideal candidate should have strong communication skills, patience, and the ability to resolve customer concerns efficiently. **Qualifications:** * High school diploma or bachelor’s degree preferred * Previous experience in customer service, call center, or contact center roles is an advantage * Excellent verbal and written communication skills in English * Strong listening and problem\-solving abilities * Customer\-oriented with a positive and professional attitude * Basic computer skills and ability to use customer support systems * Ability to handle multiple customer requests in a fast\-paced environment * Willingness to work flexible schedules or shifts if required **Responsibilities:** * Answer customer calls and respond to inquiries professionally * Provide accurate information regarding products, services, and customer requests * Assist customers with concerns and provide appropriate solutions * Handle complaints calmly and ensure customer satisfaction * Record customer interactions and update information in the system * Follow company procedures and quality standards * Escalate complex issues to the appropriate department when needed * Maintain a positive customer experience throughout every interaction الراتب المدفوع: BD٠٫٠٠٠ لكل شهر موقع العمل: بشكل شخصي