Summary: Seeking a customer-focused individual to manage appointments, complaints, and inquiries, ensuring high customer satisfaction, especially in a medical setting. Highlights: 1. Manage customer appointments, complaints, and inquiries effectively 2. Identify customer needs and provide solutions 3. Fluent in Arabic & English We are looking for someone who can manage customer appointments, complaints, and inquiries while ensuring customer satisfaction. Responsibilities: Manage patient appointments, billing, patient feedback, complaints, and queries Patient visit related charging and invoicing. Daily cash and credit collection. Escalate complaints to the Customer Service Team Leader/Head of Corporate Manage large amounts of inbound and outbound calls with efficiency and courtesy Identify customers' needs and provide solutions and/or alternatives to resolve their problems Requirements: Minimum 1 years’ experience preferably in a medical centre. Exceptional communication skills Fluent in Arabic \& English Ability to learn and develops new skills Flexible to work on shift schedules High school, Diploma and University Graduates Can Apply Job Types: Full\-time, Permanent
Fatima Al-Mutairi
Indeed · HR
Fatima Al-Mutairi
Indeed · HR
