E-commerce Sales & Customer Service Executive

Description

Summary: Seeking a motivated Sales, E-commerce & Customer Service Executive to convert inquiries into sales and manage daily e-commerce and customer service operations. Highlights: 1. Opportunity to drive sales and manage e-commerce operations 2. Focus on customer engagement and professional development 3. Role for organized, proactive, and results-oriented individuals We are looking for a motivated and professional Sales, E\-commerce \& Customer Service Executive to join our team in Bahrain. The position is open to both male and female candidates. The ideal candidate must have strong sales and customer service skills, good computer knowledge, and a positive attitude toward learning and professional development. The successful candidate will be responsible for converting customer enquiries into confirmed sales while managing the company’s daily e\-commerce and customer service operations. Key Responsibilities: * Respond to customer enquiries through WhatsApp, social media platforms, and other communication channels. * Understand customers’ needs, recommend suitable products, and convert enquiries into confirmed sales. * Follow up with potential customers, pending enquiries, and unfinished orders. * Achieve monthly sales targets and contribute to increasing company revenue. * Use upselling and cross\-selling techniques to increase the value of each order. * Manage website orders and ensure they are processed accurately and on time. * Update products, prices, descriptions, images, and stock availability on the website. * Coordinate with company branches, warehouse staff, and delivery companies. * Handle customer feedback, complaints, exchanges, and order\-related issues professionally. * Maintain accurate customer, sales, and order records. * Prepare simple reports on sales, enquiries, customer follow\-ups, and order status. * Perform general administrative duties and support daily business operations. Requirements: * Previous experience in sales and customer service is required. * Strong written and spoken English is required. Arabic is an advantage. * Good computer skills and confidence using websites, Microsoft Office, spreadsheets, and online systems. * Experience with e\-commerce platforms is an advantage. * Strong communication, persuasion, negotiation, and sales\-closing skills. * Ability to learn quickly, multitask, and work under pressure. * Organised, accurate, proactive, and responsible. * Professional appearance and excellent customer\-handling skills. * Honest, dependable, and committed to achieving results. * Ability to work independently and as part of a team. * Willingness to work at any company branch in Bahrain, depending on operational requirements. Job Type: Full\-time, Permanent Work Location: One of the company’s branches in Bahrain, depending on business requirements. Expected Joining Time: Within 1–2 weeks. Pay: BD160\.000 \- BD250\.000 per month Work Location: In person