Hostess

Description

**Job brief** We are looking for a Hostess to be the first point of contact for the guests. **Responsibilities** * Greets guests in a courteous and professional manner * Communicate with other staff, informing them clients' bookings, needs, requests, allergy and special events * Recognise 'Key people', Shareholders, Regulars etc. * Respect the restaurant' Reception Sequence of Service * Draw up client bookings for tables and ensure that tables are set before clients' arrival, keep the floor plan updated to maximise the bookings * Manage the front desk by receiving incoming calls, greeting, and attending to customers always remembering restaurant' standards * Inform guests about the availability of tables and direct them to the tables * Collaborate with other restaurant staff and the management team to ensure that customer complaints (floor and online once) are properly attended to in a timely manner * Check restaurant's emails and respond accordingly, draw the attention of management to certain mails when necessary * Control reservations to maximize the number of covers * Process all reservation enquiries via telephone, or Sevenrooms booking system and Opentable * Confirm all reservations of over 6/8 guests with Manager on duty before accepting reservation. * Confirm next day reservations by telephone and proceed to allocate the right tag on the booking system * Retrieve information on reservation availability from system * Cancel, amend, and confirm existing reservations * Your look need to be always impeccable following restaurants standards of the personal appearance * Provide a clear handover during shift changes * Timely and effective communication of all guest information such as reservations notes, birthdays, allergies, and special comments, to the Manager on duty. * Report all security issues to Manager on duty **Requirements and skills** * Previous work experience as a Hostess * Excellent communication skills * Must be able to work a variety of shifts including holidays, weekends, evenings, etc.