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Summary: This role focuses on providing exceptional, personalized guest experiences by anticipating needs, maximizing sales, and efficiently managing reservations and inquiries. Highlights: 1. Delivering personalized and memorable guest experiences 2. Proactive service orientation and intuitive understanding of guest needs 3. Sales-oriented approach to maximize bookings and hotel revenue Understands and anticipates guest needs and requirements; intuitive understanding of individual preferences, adopting a proactive service orientation to address needs before they are expressed, and adapting communication skills to interpret verbal and non\-verbal cues. The goal is to transform service interactions into personalized and memorable experiences, exceeding guest expectations. • Provides an exceptional call experience to all callers by being informed, efficient and intuitive during the call process. • Possess a sales\-oriented attitude, maximizing sales, occupancy and room rates as well as upselling all aspects of the hotel. Strive towards direct booking conversion and minimize cost of sales. • Knows the selling status, rates, and benefits of all packages plans and determines room rates based on the selling tactics of the hotel. • Input and update reservations from all booking channels, ensuring that all relevant information is included in the booking and that any special requests or requirements are communicated to relevant departments. • Handles daily correspondence and responds to inquiries in a timely manner. • Keeps up to date with hotel facilities and amenities, ensuring the hotel benefits ar Pay: BD190\.000 \- BD200\.000 per month Experience: * Hotel Reservations : 1 year (Required) Work Location: In person
