Store Manager - Splash

Description

Summary: This role involves planning and driving retail operations to ensure maximum sales, profitability, customer satisfaction, and business growth, while maintaining visual merchandising, operational, and service standards, and coaching the team. Highlights: 1. Drive sales and commercial performance to maximize profitability 2. Oversee inventory and warehouse management for effective operations 3. Lead and develop retail staff through performance management and coaching Responsible for planning and driving store's retail operations so as to ensure maximum sales , maximum profitability, optimum stocking, increase in customer satisfaction and continued business growth , for maintaining the desired visual merchandising, retail operations, customer service, replenishment, recovery standards in his/her area in the store in all aspects and for sponsoring and coaching the team and driving continuous improvements. 1\. Sales and Commercial Performance Communicate the sales targets to the staff and help in maximizing the sales and profitability of the store Maximize productivity targets (sales per sqft, ATV, Conversion etc) Implement retail strategies and procedures in discussion with the Territory Head and Concept Heads Control costs within budgetary guidelines Identify internal and external commercial opportunities Ensure effective Stock and Space Management Conduct SWOT review to analyze the customer profile Provide monthly feedback on competitor and event activities Suggest improvements based on benchmark practices 2\. Inventory Management \& Stock Distribution Ensure effective Inventory and Warehouse management for the concept in the territory ( order management, stock consolidation, movement and transfer, optimum stock utilization, stock return and shrinkage) Review and analyze stock and sales reports monitoring over and under stocks , implementing corrective action to be taken Review and effectively deal with fast / slow lines, new ranges and end of ranges and implement necessary action Ensure pricing of merchandise as per norms and matrix format Provision of monthly feedback to Concept on sales, stock positions and product feedback 3\. Operational Standards and Management Ensure the store is in compliance with the store operating and customer service standards Ensure the store is in compliance with the company policy on employment and state laws, health and safety standards Ensure the store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company Ensure store sales, promotions are effectively executed and professionally Be accountable for store sales/assets as per the operating standards and SOP. 4\. People Management Ensure that all new recruits understand their job and inducted well within the company Assist Area retail manager in grievance handling and disciplinary actions Ensure skill development and performance management of store staffs through Learning \& Development Monitor and appraise the performance of retail staffs in coordination with area retail managers and developing individual career plans. Provide support in staff welfare activities (transport/ accommodation) Set KRA's for direct reports and conduct performance appraisal Oversee staff deployment and drive motivation levels of the store staff Build/Maintain relationships with internal/external stakeholders Post\-graduate degree in Business Administration. 7\-10 years experience. 6 years in retail industry handling an area. Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own\-built brands across retail, hospitality, food, and leisure. Over the years, our UAE \- based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer. We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade. MIDDLE EAST’S LARGEST FASHION RETAILER! Part of the Landmark Group, Splash, was founded in Sharjah in 1993\. Constantly setting trends and redefining the fashion industry in the region, Splash offers an extensive and award\-winning collection of popular clothing for men, women and teens. It is also the go\-to destination for international brands like Kappa, Lee Cooper, Ecko Unltd , Starter and Ulla Popkins . As a brand Splash believes in constantly raising the bar and is acknowledged as a trendsetter in the region having successfully created some of the biggest fashion and brand properties which have now become part of the social calendar of the region Splash is committed to becoming a 100% sustainable brand, adopting eco\-friendly practices across all business areas, from raw material procurement to biodegradable packaging 200\+ STORES \| 4K\+ EMPLOYEES \| 14\+ COUNTRIES