Head Hostess

Description

Summary: A Head Hostess leads front-of-house operations in high-end dining, managing reservations, mentoring staff, and ensuring five-star customer service. Highlights: 1. Lead front-of-house operations in luxury dining establishments 2. Ensure five-star customer service and memorable dining experiences 3. Train and supervise junior hostess and reception teams A Head Hostess leads the front\-of\-house operations in high\-end dining establishments. She is the first point of contact for guests, responsible for managing the reservation flow, mentoring junior staff, and ensuring five\-star customer service. Key Responsibilities * **Guest Relations:** Warmly welcome guests, manage VIP seating, and resolve inquiries or complaints to guarantee a memorable dining experience. * **Team Leadership:** Train, schedule, and supervise the junior hostess and reception team, fostering high morale and consistent service standards. * **Operations \& Flow:** Manage reservation systems (e.g., SevenRooms, OpenTable) to optimize seating rotations, maximize revenue, and minimize wait times. * **Cross\-Team Coordination:** Act as a bridge between the service, kitchen, and management teams to ensure seamless daily operations and event execution. Core Requirements * **Experience:** Typically 3–5 years in luxury hospitality, five\-star hotels, or premium restaurant environments. * **Soft Skills:** Impeccable communication, graceful leadership under pressure, and strong organizational skills. * **Languages:** Fluency in English is required; multiple languages (especially Arabic) are highly advantageous Work Location: In person