Host

Description

Summary: This role involves ensuring guest satisfaction through exemplary service, maintaining operational standards, and assisting management in a dynamic dining environment. Highlights: 1. Provide exemplary guest service and ensure maximum guest satisfaction. 2. Maintain high standards of cleanliness, grooming, and operational efficiency. 3. Resolve guest complaints and contribute to a great customer experience. **Position Summary** * Performs all duties in accordance with the Business Unit’s Standard Operating Policies and Procedures. * Assists the RM and ARM in maintaining the SBU’s standards of cleanliness or problems in the surroundings, (eg floor cleanliness, messy tables/service stations. Reports any problems to Managers. Ensures any issues are resolved. * Assists the Managers in efficiently managing the SBU in accordance with the Business Unit’s Standard Operating Policies and Procedures with the objective of achieving maximum guest satisfaction. * Adheres to Duty Rota, reporting to work on time and properly attired – well groomed, according to the SBU’s Standard Operating Procedures. * Ensures the proper set\-up, and cleanliness of the Front Display Counter, sidewalk, and entrance. * Answers telephone calls speedily, in a polite and professional manner. Assisting the caller to ensure complete guest satisfaction. * Welcomes guests in a warm and friendly manger and escorts them to their tables. Allows guests to change tables, where possible, and re\-seats them. * Gives menus to guests. * Coordinates with the serving staff when assigning tables to guests. * During busy periods, maintain a Guest Waiting List and assign tables as quickly as possible. * Assists the Restaurant Manager and Assistant Restaurant Manager in implementing special promotions and events. * Continuously assists the SBU’s operations by helping the Service/Waiting staff as required * Compiles and reports any guest complaints and, with the help of the Captain/Supervisor, ensure all issues are resolved to the guests’ satisfaction. * Listens to our customers, it’s the first step to providing a great experience and we love how passionate our customers are about our brand. * Provides a great experience for our guests by providing exemplary guest service. * Possesses excellent product knowledge in order to answer our guests’ enquiries and to resolve any issues. * Supervises table reservations and effectively controls the flow of guests in the SBU to ensure maximum turnover and profitability. * Maintains a high standard of personal grooming and demeanor (body language, facial expressions). * Notifies Managers of any special guests’ requests. * Full awareness of the Company’s Fire Safety Procedures and Health and Safety regulations. * Ability to switch roles quickly, by serving guests respectfully, swiftly and effectively and moving to complete other tasks. * Any other tasks as assigned by the SBU’s Manager. **Critical skills and competencies required for this post** Good general education. Hotel and Catering qualifications desirable. At least 2 years experience in a Hotel, Casual or Fine Dining Environment. Food and Service knowledge – eg Sequence of Fine Dining Service Height Parameters: 5’6 Personable and organized. Ability to work both independently and in a team. Ability to prioritize tasks. Establish and maintain effective relationships with colleagues and guests. Excellent English – written and spoken. Self motivated and detail oriented. Work Location: In person