Customer Service Supervisor

Description

Summary: Mawarid Customer Care is seeking a proactive Customer Service Supervisor to lead a team, oversee daily operations, and ensure service excellence through strong leadership and communication skills. Highlights: 1. Lead, coach, and mentor customer service staff to achieve performance goals 2. Monitor customer interactions to ensure professionalism and empathy 3. Handle escalated customer concerns and provide timely solutions Customer Service Supervisor **Location:** Muharraq, Muharraq Governorate, Bahrain **Company:** Mawarid Customer Care About Us Mawarid Customer Care is a trusted provider of customer support solutions, dedicated to delivering excellence in client engagement, service quality, and operational efficiency. We pride ourselves on building long\-term relationships and ensuring customer satisfaction across diverse industries. Role Overview We are seeking a proactive **Customer Service Supervisor** to lead a team of customer service representatives, oversee daily operations, and ensure service excellence. The ideal candidate will bring leadership skills, communication expertise, and a passion for enhancing customer experiences. Key Responsibilities * **Team supervision**: Lead, coach, and mentor customer service staff to achieve performance goals. * **Service quality**: Monitor customer interactions to ensure professionalism and empathy. * **Performance monitoring**: Track KPIs, analyze metrics, and implement improvement strategies. * **Issue resolution**: Handle escalated customer concerns and provide timely solutions. * **Training support**: Organize training sessions to enhance staff skills and knowledge. * **Reporting**: Prepare performance reports and share insights with senior management. Qualifications * Bachelor’s degree in Business Administration, Communications, or related field. * 4–6 years of experience in customer service, with at least 2 years in a supervisory role. * Strong knowledge of customer service practices and Bahraini workplace standards. * Excellent communication, leadership, and problem\-solving skills. * Proficiency in CRM systems and Microsoft Office tools. Compensation \& Benefits * Competitive monthly salary * Housing allowance, transportation, and health insurance. * Career growth opportunities within Mawarid Customer Care. Pay: Up to BD1,150\.000 per month Work Location: In person